Hospitality Guest Services Manager

4 weeks ago


Cardiff, Cardiff, United Kingdom vale resort Full time

Position Overview: We are seeking a dedicated and experienced Hospitality Guest Services Manager to join our esteemed team at Vale Resort. This role is crucial in ensuring our guests receive unparalleled service in our award-winning, four-star establishment.

Key Responsibilities:

  • Oversee daily operations of the hotel, ensuring seamless coordination among various departments.
  • Address and resolve guest complaints promptly and professionally, maintaining high standards of service.
  • Support department managers and supervisors in achieving operational excellence.
  • Provide holiday cover for the night manager as needed.

Candidate Profile:

  • Proven experience in a similar hospitality role.
  • Exceptional communication skills with a strong ability to handle customer feedback.
  • Ability to inspire and motivate team members while maintaining composure under pressure.
  • Commitment to delivering high-quality service and fostering a collaborative team environment.

Employee Benefits: As part of our team, you will enjoy a variety of benefits, including:

  • Company pension plan
  • Cycle to work initiative
  • Employee discounts across various services
  • Complimentary gym membership
  • On-site parking facilities
  • Sick leave provisions
  • Discounts at on-site dining establishments

Work Schedule: This position requires availability for day shifts.

Location: This role is in-person at our resort.



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