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Food and Beverage Service Associate

2 months ago

Cardiff, Cardiff, United Kingdom Aimbridge Hospitality Full time

About Us

Aimbridge Hospitality EMEA is a leading hospitality company that operates over 1,600 hotels and resorts worldwide. We partner with top brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels.

What We Offer

As a member of our team, you'll enjoy a range of benefits, including:

  • Hotel Discounts - Enjoy staff rates and up to 50% discount on food and beverage and spa services
  • Wagestream - Stream up to 40% of your pay as you earn it and set automatic savings to support your financial well-being
  • Employee Assistance Program - 24/7 access to our employee assistance program
  • Holiday Time - 28 days of holiday time per year
  • Staff Meals - Enjoy staff meals on duty

About the Role

As a Food and Beverage Service Associate, you'll be the first point of contact for our guests, welcoming them with a friendly smile and exceptional service. You'll work closely with your team to ensure a smooth and efficient service, delivering the best possible guest experience every time.

Key Responsibilities

  • Guest Service - Greet guests and take their orders in a friendly and professional manner
  • Food and Beverage Preparation - Ensure that food and beverage orders are prepared and served promptly
  • Upselling - Upsell food and beverage items to guests as required
  • Cash Handling - Handle cash, card, and other forms of payment accurately
  • Cleanliness - Maintain a clean and tidy dining area, including tables, chairs, and floor
  • Table Setup - Set up and clear tables for breakfast, lunch, and dinner
  • Conference and Events Service - Serve guests in our conference and events areas
  • Room Service - Assist with room service orders as required
  • Customer Service - Provide excellent customer service at all times
  • Health and Safety - Ensure that health and safety regulations are followed at all times
  • Training and Development - Attend training sessions and team meetings as required

What We're Looking For

We're looking for someone who is passionate about providing an exceptional guest experience and living through our brand standards. You'll have bags of personality and a real flair for hospitality.