Guest Relations Manager
1 day ago
We are seeking a highly skilled Guest Relations Manager to join our team at the Vale Resort. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional service to our guests and members.
Key Responsibilities:- Investigate and resolve guest complaints in a timely and professional manner.
- Ensure that guest expectations are met and services are delivered to a four-star standard.
- Manage the day-to-day operations of the resort, supporting department managers and supervisors.
- Provide night manager holiday cover when required.
We are looking for an experienced hospitality professional with a background in guest relations or a similar role. You will have excellent communication skills, be able to motivate and lead a team, and remain calm under pressure.
What We OfferAs an employee of the Vale Resort, you will enjoy a range of benefits, including retail and leisure discounts, complimentary gym membership, and discounted food and accommodation. We are committed to investing in our employees and providing opportunities for career growth and development.
Benefits- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site parking
- Sick pay
- Store discount
Day shift
Work LocationIn person
-
Guest Relations Coordinator
4 weeks ago
Cardiff, Cardiff, United Kingdom Celtic Manor Resort Full timeJOB TITLE – Food and Beverage Associate DEPARTMENT – Food and Beverage – Celtic Manor Resort RATE OF PAY – £ per hour plus benefits CONTRACT TYPE – Full Time Permanent HOURS OF WORK – SHIFT DETAILS – 5 days out of 7 ABOUT THE ROLE YOUR NEXT CAREER OPPORTUNITY WHAT WE'RE LOOKING FOR ... We are on the lookout for passionate,...
-
Guest Services Manager
1 week ago
Cardiff, Cardiff, United Kingdom St. David's Ltd. Full timeJob Summary:We are seeking a highly motivated and experienced Guest Services Lead to join our team at St. David's Ltd. in Cardiff. As a key member of our Guest Services Team, you will be responsible for delivering exceptional customer service and experience to our guests, ensuring that every interaction is a positive one.Main Responsibilities:Work closely...
-
Guest Services Manager
1 week ago
Cardiff, Cardiff, United Kingdom St. David's Ltd. Full timeJob Summary:We are seeking a highly motivated and experienced Guest Services Lead to join our team at St. David's Ltd. As a key member of our Guest Services Team, you will be responsible for delivering exceptional customer service and experience to our guests.Main Responsibilities:Work closely with our Guest Community & Experience Manager and the wider...
-
Support Manager for Guest Services
4 weeks ago
Cardiff, Cardiff, United Kingdom Holiday Inn Cardiff City Centre Full timeAssistant Manager for Hospitality Operations Holiday Inn Cardiff City Centre OverviewAs the Assistant Manager for Hospitality Operations, you will be integral to maintaining seamless hotel operations and ensuring an exceptional experience for our guests.Key Responsibilities:Guest Relations and Development: Cultivate strong relationships with guests,...
-
Guest Service Team Leader
1 day ago
Cardiff, Cardiff, United Kingdom AccorHotel Full timeLead the Way as a Multi-Site Guest Service Team LeaderAre you a hospitality professional with a background in rooms, ready to step up and lead a dynamic team? AccorHotel is on the hunt for a passionate and skilled team leader to guide our guest service teams across multiple locations. If you have a talent for ensuring exceptional guest experiences, an eye...
-
Guest Service Team Leader
1 day ago
Cardiff, Cardiff, United Kingdom AccorHotel Full timeLead the Way as a Multi-Site Guest Service Team LeaderAre you a hospitality professional with a background in rooms, ready to step up and lead a dynamic team? AccorHotel is on the hunt for a passionate and skilled team leader to guide our guest service teams across multiple locations. If you have a talent for ensuring exceptional guest experiences, an eye...
-
Guest Services Lead
5 days ago
Cardiff, Cardiff, United Kingdom St. David's Ltd. Full timeJob DescriptionJob Title: Guest Services LeadCompany: St. David's Ltd.Location: St David's Dewi Sant, CardiffJob Type: Full-timeReports to: Soft Services Area ManagerHours of Work: 40 hours per week, five days out of seven, flexible to support evenings and weekends as required.Pay Rate: CompetitiveMain ResponsibilitiesWork closely with the Guest Community &...
-
Guest Services Lead
5 days ago
Cardiff, Cardiff, United Kingdom St. David's Ltd. Full timeJob DescriptionJob Title: Guest Services LeadCompany: St. David's Ltd.Location: St David's Dewi Sant, CardiffJob Type: Full-timeReports to: Soft Services Area ManagerHours of Work: 40 hours per week, five days out of seven, flexible to support evenings and weekends as required.Pay Rate: CompetitiveMain ResponsibilitiesWork closely with the Guest Community &...
-
Hospitality Guest Services Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom vale resort Full timePosition Overview: We are seeking a dedicated and experienced individual to join our management team as a Hospitality Guest Services Manager. This role is pivotal in ensuring that our guests receive exceptional service throughout their stay at our esteemed resort. Key Responsibilities: Oversee daily operations of the hotel, ensuring seamless service across...
-
Hospitality Guest Services Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom vale resort Full timePosition Overview: We are seeking a dedicated and experienced Hospitality Guest Services Manager to join our esteemed team at Vale Resort. This role is essential in ensuring that our guests receive exceptional service throughout their stay. As a four-star establishment, we pride ourselves on maintaining high standards and delivering a memorable experience to...
-
Hospitality Guest Services Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom vale resort Full timePosition Overview: We are seeking a dedicated and experienced Hospitality Guest Services Manager to join our esteemed team at Vale Resort. This role is crucial in ensuring our guests receive unparalleled service in our award-winning, four-star establishment. Key Responsibilities: Oversee daily operations of the hotel, ensuring seamless coordination among...
-
Duty Manager
1 day ago
Cardiff, Cardiff, United Kingdom Flight Club Darts Full timeAbout YouWe're looking for a skilled Duty Manager to join our team at Flight Club Darts. As a key member of our operations team, you'll play a crucial role in delivering exceptional guest experiences and driving business growth.Your Skills and ExperienceProven track record of delivering outstanding guest experiences in a similar environmentExperience in...
-
Duty Manager
1 day ago
Cardiff, Cardiff, United Kingdom Flight Club Darts Full timeAbout YouWe're looking for a skilled Duty Manager to join our team at Flight Club Darts. As a key member of our operations team, you'll play a crucial role in delivering exceptional guest experiences and driving business growth.Your Skills and ExperienceProven track record of delivering outstanding guest experiences in a similar environmentExperience in...
-
Duty Manager
1 week ago
Cardiff, Cardiff, United Kingdom Flight Club Darts Full timeAbout YouPassionate about delivering exceptional customer experiences and creating a positive atmosphere for guests.Proven track record as a Duty Manager in a similar environment, with a strong focus on customer satisfaction and team collaboration.Knowledgeable in analyzing business financials and identifying opportunities for growth and improvement.About...
-
Duty Manager
7 days ago
Cardiff, Cardiff, United Kingdom Flight Club Darts Full timeAbout YouPassionate about delivering exceptional customer experiences and creating a positive atmosphere for guests.Proven track record as a Duty Manager in a similar environment, with a strong focus on customer satisfaction and team collaboration.Knowledgeable in analyzing business financials and identifying opportunities for growth and improvement.About...
-
Welcoming Guest Experience Specialist
1 week ago
Cardiff, Cardiff, United Kingdom SACO Full timeAbout the RoleWe are seeking a highly skilled and experienced Part-Time House Host and Receptionist to join our team at SACO Cardiff Cathedral Road. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and at home.Key ResponsibilitiesProvide exceptional...
-
Welcoming Guest Experience Specialist
1 week ago
Cardiff, Cardiff, United Kingdom SACO Full timeAbout the RoleWe are seeking a highly skilled and experienced Part-Time House Host and Receptionist to join our team at SACO Cardiff Cathedral Road. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and at home.Key ResponsibilitiesProvide exceptional...
-
Guest Service Team Leader
1 day ago
Cardiff, Cardiff, United Kingdom Accor Full timeLead the Way as a Multi-Site Guest Service Team LeaderAre you a hospitality professional with a background in rooms, ready to step up and lead a dynamic team? Novotel, ibis Budget & ibis Cardiff Gate are seeking a passionate and skilled team leader to guide our guest service teams across multiple locations. If you have a talent for ensuring exceptional guest...
-
Guest Service Team Leader
1 day ago
Cardiff, Cardiff, United Kingdom Accor Full timeLead the Way as a Multi-Site Guest Service Team LeaderAre you a hospitality professional with a background in rooms, ready to step up and lead a dynamic team? Novotel, ibis Budget & ibis Cardiff Gate are seeking a passionate and skilled team leader to guide our guest service teams across multiple locations. If you have a talent for ensuring exceptional guest...
-
Hospitality Manager
1 week ago
Cardiff, Cardiff, United Kingdom Stonegate Group Full timeJob SummaryWe are seeking an experienced Team Leader to join our Front of House team at Pen & Wig, a traditional pub located in the heart of the city. As a Team Leader, you will be responsible for supporting and coaching your team to deliver exceptional guest experiences.Key ResponsibilitiesSupport and mentor your team to ensure high standards of customer...