Service Administrator

2 weeks ago


Blyth, Northumberland, United Kingdom Dräger Full time

About the Role

We are seeking a highly organized and detail-oriented Service Administrator to join our team at Dräger. As a key member of our Service & Repairs team, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of our repair services.

Key Responsibilities

  • Manage and process customer service orders, including creating and sending acknowledgments, quotations, and invoices.
  • Coordinate the physical processing of customer equipment, ensuring accuracy and efficiency.
  • Provide first-line technical advice and support to customers regarding repairs, including communication on receipt, despatch, delays, quotations, and invoicing.
  • Monitor and maintain customer details, ensuring up-to-date information is available.
  • Collaborate with the team to achieve departmental targets and ensure customer expectations are met.

Additional Responsibilities

  • Undertake personal development and training as required to enhance skills and knowledge.
  • Assist with projects and provide administrative support to Repair Centres as needed.

Shared Responsibilities

  • Comply with the Integrated Management System (IMS) and minimize environmental impact.
  • Ensure and promote safe working conditions for all employees, visitors, and contractors.
  • Embed Dräger's WeLEAD competencies, including building trust, creating value for customers, enabling others, providing direction, embracing diversity, and delivering results.

Requirements

  • GCSEs at grade C or above (or equivalent) in English Language & Mathematics is desirable or proven work experience.
  • Proven administration and coordination skills, with experience in customer administration activities.
  • Working knowledge of SAP and strong IT skills, including Outlook, Microsoft Excel, and Word.
  • Ability to prioritize workload and ensure customer expectations are achieved.

Benefits

  • 27 days holiday plus bank holidays, with option to purchase up to 3 additional days.
  • Flexi scheme.
  • Discounted critical illness cover, dental cover, and partner life assurance.
  • Healthcare cash plan.
  • Subsidized canteen.
  • Discounted shopping & leisure vouchers.
  • Salary sacrifice car scheme.
  • Cycle to Work.
  • Gym membership discounts – up to 25%.
  • Charity Giving scheme.


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