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General Practice Support Assistant

3 months ago

Blyth, Northumberland, United Kingdom Railway Medical Group Full time

Position Overview

We are seeking a dedicated General Practice Support Assistant to facilitate the efficient operation of our dynamic healthcare facility.

This multifaceted position encompasses a variety of administrative and routine clinical responsibilities, allowing our General Practitioners to concentrate on patient care.

The ideal candidate will possess or be prepared to pursue the GP Assistant Certificate qualification.

Key Responsibilities

The responsibilities of the successful candidate will include:

  • Overseeing the annual recall process for long-term conditions by generating patient communications, coding medical records, and reaching out to patients via SMS, phone, or letter, while aligning with quality targets and maintaining accurate data.
  • Organizing, prioritizing, and directing incoming clinical correspondence, extracting necessary information, and applying medical codes to patient records, while providing feedback on relevant data.
  • Managing the triage of electronic consultations through the designated inbox, ensuring timely communication with patients and feedback to management.
  • Ensuring safeguarding responsibilities are met, including attending relevant meetings, compiling reports, and liaising with safeguarding leads.
  • Coordinating appointments, referrals, tests, and follow-up visits for patients.
  • Preparing patients for appointments by collecting brief medical histories and basic measurements such as height and weight.
  • Conducting basic clinical tasks such as urine testing, blood pressure monitoring, ECGs, and phlebotomy.
  • Completing essential forms for GP approval, including insurance and benefits documentation.
  • Providing explanations of treatment procedures to patients.
  • Assisting with immunizations and wound care.

About Our Organization

Railway Medical Group is a cornerstone of the community, serving a diverse patient population. Our practice encompasses a wide range of clinical and administrative professionals, all committed to a holistic approach to patient care.

We pride ourselves on being a teaching and learning organization, fostering professional development for all staff members.

We provide a comprehensive induction program to familiarize new team members with our operations and culture.

Compensation and Benefits

We offer a competitive salary and actively promote health and well-being within our practice. Our positive workplace culture is built on core values and supportive behaviors.

Additionally, employees have access to the NHS Pension Scheme.

Confidentiality and Professional Standards

In the course of performing duties, the post-holder will handle sensitive patient information and is expected to maintain confidentiality in accordance with practice policies.

Health & Safety

The post-holder will contribute to maintaining a safe environment by adhering to health and safety protocols and reporting potential risks.

Equality and Diversity

We are committed to respecting the rights and dignity of all individuals, ensuring a welcoming and non-judgmental environment.

Personal Development

The successful candidate will be encouraged to pursue ongoing professional development and participate in performance reviews.

Quality Assurance

The post-holder will strive to uphold quality standards within the practice and contribute to team effectiveness.

Communication

Effective communication with team members, patients, and external agencies is essential for this role.

Implementation of Services

The post-holder will apply practice policies and participate in audits as necessary.