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Sheltered Scheme Manager

2 months ago


Liverpool, Liverpool, United Kingdom Torus Group Full time
About the Role

Torus Group is seeking a dedicated and compassionate Sheltered Scheme Manager to join our Support Network department. As a key member of our team, you will play a vital role in delivering personalized support and interventions to older and vulnerable tenants in our sheltered schemes.

Key Responsibilities
  • Triage frontline housing management services to ensure schemes are fully compliant and provide signposting to relevant specialist teams.
  • Respond to day-to-day general inquiries from residents, contractors, and external agencies while on site.
  • Manage low-level tenant disputes, liaising with the Safer Estates Team as needed.
  • Organize and attend monthly tenant engagement sessions, setting agendas and taking notes.
  • Assist in the letting process by conducting risk and needs assessments to minimize void levels.
  • Participate in joint viewings of properties with applicants, promoting the benefits of sheltered housing.
  • Conduct scheme inductions, ensuring new residents can manage their accommodation safely and securely.
  • Provide training on communal facilities, such as laundry equipment and kitchen areas.
  • Deliver case management approaches to support tenants in managing their homes safely.
  • Conduct annual reviews with residents to identify interventions for safe at-home living.
  • Perform daily wellbeing checks and calls based on assessed risk, promoting independence.
  • Respond to emergency calls via the emergency system while on duty.
  • Support residents in sustaining their tenancy, explaining rights and responsibilities.
  • Ensure access to other services, such as Adult Social Care, to meet housing needs.
  • Assist with referrals for aids, adaptations, and assistive technology.
  • Provide advice on low-level rent arrears and liaise with the Income team.
  • Explain online digital services to residents, enabling them to pay rent and report repairs directly.
  • Triage domestic abuse incidents according to company service standards.
  • Offer advice and assistance with welfare benefit applications.
Requirements
  • CIH level 3 or willingness to work towards.
  • Demonstrable experience in sheltered housing, housing, or social care, with older and vulnerable people.
  • Track record of completing assessments and developing support plans with targets and outcomes.
  • Experience in managing caseloads and multi-agency working.
  • Crisis management, risk minimization, and decision-making in difficult situations.
  • Ability to keep up-to-date with organizational knowledge and policy processes.
  • Listening, understanding, and signposting to meet client needs.
  • Safeguarding practices and procedures knowledge.
  • Building rapport with clients while maintaining professional boundaries.
About Us

Torus Group is a leading provider of housing and care services. We value our tenants and strive to deliver personalized support and interventions to enhance their lives. Our Support Network department is dedicated to helping people remain safe and independent in their homes.

What We Offer
  • Generous annual leave, starting at 25 days plus bank holidays, increasing to 30 days after five years of service.
  • Enhanced maternity, paternity, and adoption pay.
  • Financial flexibility through our holiday purchase scheme, Aviva pension plan, and Salary Finance.
  • Travel and transport benefits, including a lease car scheme and employee discounts.
  • Continuous learning opportunities, including e-learning workshops and professional qualifications.
  • Recognition and well-being initiatives, volunteer opportunities, and enhanced sick pay.
  • Flexible working arrangements, supporting individual needs and preferences.
  • Comfortable workspaces with excellent public transport links and access to employee assistance programs.
  • Health and wellness benefits, including BUPA health expenses coverage.