Debt Recovery Team Manager

3 days ago

Leeds, Leeds, United Kingdom ENGIE Full time
About the Role

We are seeking a highly skilled Debt Recovery Team Manager to join our team in Leeds. As a key member of our debt recovery team, you will be responsible for managing overdue debt through the disconnections process and internal and external legal processes.

Key Responsibilities:
  • Supervise the Debt Recovery and Disconnections team, overseeing the warrant and legal process.
  • Assist and liaise with customers and their representatives to expedite the claim process and recover outstanding debt.
  • Work with the internal legal team on claims over £50k, as necessary.
  • Approve settlements and write-offs in a timely manner and authorise legal action, write offs and settlements within set delegations.
  • Ensure the Legal tracker and Debt Recovery tickets are maintained and that the team is working within the delegations of authority.
  • Manage the full legal process with external solicitors.
  • Act as the main point of contact for external solicitors' queries in respect of claims.
  • Control expenditure related to the external legal process.
  • Validate and sign off of Disconnection and External Legal Costs invoices, including process serves and traces in line with DLAs.
Requirements:
  • Working knowledge of gas and electricity industry processes across SME and I&C.
  • Understanding of the customer lifecycle and interdependencies between Credit Control and interfacing departments.
  • Proven ability to organise and produce accurate work to tight deadlines.
  • Highly numerate and awareness of cost recovery.
  • Verbal reasoning skills.
  • Microsoft Office proficient.
  • Able to demonstrate a practical approach to problem solving.
  • Ability to manage conflicting priorities.
  • Proven record of excellent customer service.
  • Quality and breadth of experience of credit control.
  • Preferable previous team leader experience.
What We Offer:
  • Flexible Working: We offer a hybrid working model that combines remote work with collaborating in a professional office environment.
  • Bonus Programme: We reward your hard work and dedication with a competitive bonus programme.
  • Life Assurance: We prioritise your peace of mind by offering life assurance coverage.
  • Income Protection: Your financial security matters to us, and we provide a valuable source of income if you're unable to work due to illness or injury.
  • Employer Pension Contribution: We invest in your future by contributing to your pension plan.
  • Healthcare Cash Plan: Your well-being matters to us, and we provide a range of healthcare benefits.
  • myENGIE: We offer a range of flexible benefits and hundreds of retail and lifestyle discounts through myENGIE.
About ENGIE:

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees. We recruit and develop our people based on merit, and we are committed to tackling inequalities and creating a diverse and inclusive business.

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