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Debt Recovery Specialist

2 months ago

Leeds, Leeds, United Kingdom Reed Full time
About the Role

We are seeking a highly skilled and motivated Debt Recovery Specialist to join our dynamic team at Reed. As a key member of our team, you will be responsible for managing a diverse portfolio of clients and debts across various sectors, from pre-legal stages through to litigation, enforcement, and insolvency proceedings.

Key Responsibilities
  • Client Management: Build rapport with clients on commercial debt portfolios and negotiate fair, affordable repayment solutions.
  • Workload Ownership: Take full ownership of your workload and designated clients, with a focus on client management, including reviews and strategy sessions.
  • Revenue Generation: Bring in fees to assist the department in hitting its billing targets.
  • Brand Promotion: Actively promote the firm's brand, both with existing clients and externally, attending events when required.
  • Process Improvement: Contribute to system and procedural changes to enhance efficiency.
Requirements
  • Experience: Previous debt recovery experience or customer service experience with a comprehensive understanding of the debt recovery process.
  • Qualifications: For legal executive roles, experience in drafting LBAs, issuing County Court proceedings, enforcement, and insolvency proceedings is required.
  • Skills: Confident and positive demeanour with strong communication skills, proficiency in making both inbound and outbound calls, strong drafting skills for letters and pleadings, computer literacy, and flexibility to adapt to different client and debtor requests.
  • Personal Qualities: Empathy and understanding of client needs, with a passion for client service, team player with strong problem-solving, influencing, and negotiation skills, ability to work to targets and understand KPIs in a competitive environment, and commitment to delivering great results for clients and the business.
What We Offer
  • Competitive Salary: A competitive salary with potential for growth.
  • Career Development: Opportunity to develop a legal career in a dynamic environment.
  • Flexible Working: Flexible working hours with the potential to cover a range of shifts as the team grows.