Debt Recovery Team Manager

6 days ago

Leeds, Leeds, United Kingdom ENGIE Full time

Exciting Opportunity: Debt Recovery Team Manager Leeds - Energy

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

Purpose of the job

ENGIE are recruiting for a Debt Recovery Team Manager to be based in Leeds. The job holder will be responsible for the management of overdue debt through the disconnections process and internal and external legal process. This is a hybrid role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

Key responsibilities:

  • Supervise the Debt Recovery and Disconnections team including overseeing the warrant and legal process
  • Assisting and sometimes liaising with customers and their representatives in order to expedite the claim process and where possible recover the full outstanding or where appropriate achieve settlement of outstanding debt
  • Work alongside internal legal team on claims over £50k where necessary
  • Approve settlements and write-offs in a timely manner and authorise legal action, write offs and settlements within set delegations
  • Ensuring the Legal tracker and Debt Recovery tickets are maintained and that the team are working within the delegations of authority
  • Manage the full legal process with external solicitors
  • Act as main point of contact for external solicitors' queries in respect of claims
  • Ensure expenditure related to the external legal process is controlled
  • Validation and sign off of Disconnection and External Legal Costs invoices including process serves and traces in line with DLAs

Experience and skills:

  • Working knowledge of gas and electricity industry processes across, SME and I&C.
  • Understanding of the customer lifecycle and interdependencies between Credit Control and interfacing departments.
  • Proven ability to organise and produce accurate work to tight deadlines.
  • Highly numerate and awareness of cost recovery.
  • Verbal reasoning skills
  • Microsoft Office proficient.
  • Able to demonstrate a practical approach to problem solving.
  • Ability to manage conflicting priorities.
  • Proven record of excellent customer service.
  • Quality and breadth of experience of credit control.
  • Preferable previous team leader experience

Qualifications:

  • GCSE English Grade C (or equivalent).
  • GCSE Mathematics Grade C (or equivalent).

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE's purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

  • Debt Recovery Team Manager

    3 days ago

    Leeds, Leeds, United Kingdom ENGIE Full time

    About the RoleWe are seeking a highly skilled Debt Recovery Team Manager to join our team in Leeds. As a key member of our debt recovery team, you will be responsible for managing overdue debt through the disconnections process and internal and external legal processes.Key Responsibilities:Supervise the Debt Recovery and Disconnections team, overseeing the...

  • Debt Recovery Team Manager

    4 days ago

    Leeds, Leeds, United Kingdom ENGIE Full time

    About the RoleWe are seeking a highly skilled Debt Recovery Team Manager to join our team in Leeds. As a key member of our debt recovery team, you will be responsible for managing overdue debt through the disconnections process and internal and external legal processes.Key Responsibilities:Supervise the Debt Recovery and Disconnections team, overseeing the...

  • Debt Recovery Team Manager

    7 hours ago

    Leeds, Leeds, United Kingdom ENGIE Full time

    About the RoleWe are seeking a highly skilled Debt Recovery Team Manager to join our team in Leeds. As a key member of our debt recovery team, you will be responsible for managing overdue debt through the disconnections process and internal and external legal processes.Key Responsibilities:Supervise the Debt Recovery and Disconnections team, overseeing the...

  • Debt Recovery Team Manager

    10 hours ago

    Leeds, Leeds, United Kingdom ENGIE Full time

    About the RoleWe are seeking a highly skilled Debt Recovery Team Manager to join our team in Leeds. As a key member of our debt recovery team, you will be responsible for managing overdue debt through the disconnections process and internal and external legal processes.Key Responsibilities:Supervise the Debt Recovery and Disconnections team, overseeing the...

  • Debt Recovery Specialist

    5 days ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    About the RoleWe are seeking a highly skilled Debt Recovery Specialist to join our team at CLD Recruitment. As a Debt Recovery Specialist, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main ResponsibilitiesBuild strong relationships with clients to...

  • Debt Recovery Specialist

    5 days ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    About the RoleWe are seeking a highly skilled Debt Recovery Specialist to join our team at CLD Recruitment. As a Debt Recovery Specialist, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main ResponsibilitiesBuild strong relationships with clients to...

  • Debt Recovery Specialist

    4 days ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced Debt Recovery Specialist to join our team at CLD Recruitment. As a key member of our team, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main Responsibilities:Build and maintain strong...

  • Debt Recovery Specialist

    4 days ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced Debt Recovery Specialist to join our team at CLD Recruitment. As a key member of our team, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main Responsibilities:Build and maintain strong...

  • Debt Recovery Specialist

    7 days ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced Debt Recovery Specialist to join our team at CLD Recruitment. As a Debt Recovery Specialist, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main Responsibilities:Build and maintain strong...

  • Debt Recovery Specialist

    7 days ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced Debt Recovery Specialist to join our team at CLD Recruitment. As a Debt Recovery Specialist, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main Responsibilities:Build and maintain strong...

  • Debt Recovery Specialist

    1 week ago

    Leeds, Leeds, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Debt Recovery Specialist to join our dynamic team at Reed. As a key member of our team, you will be responsible for managing a diverse portfolio of clients and debts across various sectors, from pre-legal stages through to litigation, enforcement, and insolvency proceedings.Key...

  • Debt Recovery Specialist

    1 week ago

    Leeds, Leeds, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Debt Recovery Specialist to join our dynamic team at Reed. As a key member of our team, you will be responsible for managing a diverse portfolio of clients and debts across various sectors, from pre-legal stages through to litigation, enforcement, and insolvency proceedings.Key...

  • Supervising Solicitor

    7 days ago

    Leeds, Leeds, United Kingdom DWF Full time

    About DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our...

  • Supervising Solicitor

    7 days ago

    Leeds, Leeds, United Kingdom DWF Full time

    About DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled Debt Recovery Specialist to join our dynamic team at Reed. As a Debt Recovery Specialist, you will play a crucial role in managing a diverse portfolio of clients and debts across various sectors, from pre-legal stages through to litigation, enforcement, and insolvency proceedings.Key ResponsibilitiesClient...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled Debt Recovery Specialist to join our dynamic team at Reed. As a Debt Recovery Specialist, you will play a crucial role in managing a diverse portfolio of clients and debts across various sectors, from pre-legal stages through to litigation, enforcement, and insolvency proceedings.Key ResponsibilitiesClient...

  • Debt Recovery Professional

    1 week ago

    Leeds, Leeds, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Group is delighted to be working with a leading business in the Central Leeds area as they seek an experienced Credit Controller to join their team.Duties and Responsibilities:Take a proactive role in managing and collecting debts from the company's debtors, ensuring timely paymentsUpdate and maintain the collection management tool,...

  • Debt Recovery Professional

    2 weeks ago

    Leeds, Leeds, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Group is delighted to be working with a leading business in the Central Leeds area as they seek an experienced Credit Controller to join their team.Duties and Responsibilities:Take a proactive role in managing and collecting debts from the company's debtors, ensuring timely paymentsUpdate and maintain the collection management tool,...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Novax Recruitment Full time

    About the RoleWe are seeking a highly skilled Enforcement Agent to join our team at Novax Recruitment. As an Enforcement Agent, you will play a crucial role in visiting debtors' properties to arrange payment of outstanding debts, setting up and agreeing repayment arrangements.Key Responsibilities:Visiting debtors' properties to arrange payment of outstanding...

  • Debt Recovery Coordinator

    2 weeks ago

    Leeds, Leeds, United Kingdom CV-Library Full time

    Job SummaryWe are seeking an experienced Credit Controller to join our team at CV-Library. As a key member of our finance team, you will be responsible for managing customer accounts and ensuring timely payment of invoices.Key Responsibilities:Chase outstanding debt through effective communication with customers, aiming to reduce debtor days and maintain a...