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Customer Success Professional

1 month ago


Reading, Reading, United Kingdom eflow Global Full time
Customer Success Manager

Built on 20 years of continuous innovation, our unique SAAS platform empowers clients with the reporting tools necessary for regulatory compliance.

Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA, and North America.

As a Customer Success Manager, you will be responsible for cultivating and nurturing relationships with our clients. The role involves a combination of proactive client engagement and strategic relationship management.

Key Responsibilities:
  1. Client Relationship Management: Foster strong, long-term relationships with clients to ensure their needs are met and exceeded.
  2. Customer Success: Ensure clients derive maximum value from our products and services.
  3. Performance Metrics: Track and analyze key performance indicators to measure success and identify areas for improvement.

Successful performance in the Customer Success Manager role will open opportunities for career progression, including the chance to take on more challenging roles such as managing bigger enterprise accounts and being the first escalation point to other CSMs in the Team.

We are seeking a highly motivated and experienced professional with a proven track record in customer success or client relationship management. Familiarity with CRM software and other relevant tools is essential. A Bachelor's degree is preferable but not essential depending on experience.