Community Outreach Worker

3 weeks ago

Havant, Hampshire, United Kingdom TWO SAINTS Full time

About the Role

We are seeking a highly motivated and compassionate Homeless Outreach Support Specialist to join our team at TWO SAINTS. As a key member of our outreach team, you will play a vital role in supporting adults who are sleeping rough, helping them to access support and accommodation across our service area.

Main Responsibilities

  • Provide personalized, intensive support via assertive outreach to long-term rough sleepers, maintaining a consistent and persistent approach.
  • Engage and support rough sleepers on the street, working alongside homeless healthcare and the street homeless prevention team.
  • Manage a caseload of clients, maintaining clear and accurate records of the support offered, actions to be completed, and outcomes achieved.
  • Complete initial assessments to identify client needs and produce person-centered outcome and holistic support plans.
  • Identify positive actions and small successes to create change.
  • Create dynamic risk assessments with a flexible and creative approach.
  • Provide information and support on housing, navigating pathways, and advocating for clients.
  • Liaise with statutory and voluntary agencies on behalf of clients, including Homeless Day Centre.
  • Accompany chaotic and complex clients to interviews and appointments.
  • Help reduce the time spent on the street by clients, leading to reduced contact with the police and other emergency services.
  • Provide emotional support in crisis situations, reducing stress and anxiety.
  • Support with practical skills development in areas such as managing a UC claim, shopping, probation, and health appointments.
  • Support to maintain an environment to avoid eviction if accommodated.
  • Attend community meetings and presentations with managers to support additional funding for the role.
  • Access personalization funds creatively to identify opportunities and achieve outcomes.
  • Support the whole team and take an active part in reflective practice.
  • Develop and maintain excellent relations with the local community.
  • Any other reasonable task as requested by a member of staff.

Knowledge, Skills, Experience & Essential Qualifications/Training

Previous experience in this type of work is not essential, but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others, and enjoy the real job satisfaction that this brings.

  • Clear verbal and written English.
  • Good IT and keyboard skills.
  • Polite, assertive manner, ability to self-motivate.
  • Passion for working in a client/customer-facing role.
  • Knowledge of the benefits system and tenancy legislation.
  • Have an interest and genuine concern for homelessness and related issues.
  • Knowledge of voluntary and statutory agencies.

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