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Homeless Outreach Specialist
2 months ago
About the Role
We are seeking a dedicated and compassionate individual to join our team as a Homeless Outreach Specialist. As a key member of our outreach team, you will play a vital role in supporting adults who are sleeping rough, helping them to access support and accommodation across Petersfield, Havant, and the surrounding area.
Key Responsibilities
- Provide personalized, intensive support via assertive outreach to long-term rough sleepers in the community, maintaining a consistent and persistent approach.
- Engage and support rough sleepers on the street, working alongside homeless healthcare and the street homeless prevention team.
- Manage a caseload of clients, maintaining clear and accurate records of the support offered, actions to be completed, and outcomes achieved.
- Complete initial assessments to identify client needs and produce person-centered outcome and holistic support plans.
- Identify positive actions and small successes to create change.
- Create dynamic risk assessments with a flexible and creative approach.
- Provide information and support on housing, navigating pathways, and advocating for clients.
- Liaise with statutory and voluntary agencies on behalf of clients, including the Homeless Day Centre.
- Accompany chaotic and complex clients to interviews and appointments.
- Help reduce the time spent on the street by clients, leading to reduced contact with the police and other emergency services.
- Provide emotional support in crisis situations, reducing stress and anxiety.
- Support with practical skills development in areas such as managing a UC claim, shopping, probation, and health appointments.
- Support to maintain an environment to avoid eviction if accommodated.
- Attend community meetings and presentations with managers to support additional funding for the role.
- Access personalization funds creatively to identify opportunities and achieve outcomes.
- Support the whole team and take an active part in reflective practice.
- Develop and maintain excellent relations with the local community.
Requirements
- Clear verbal and written English.
- Good IT and keyboard skills.
- Polite, assertive manner, ability to self-motivate.
- Passion for working in a client/customer-facing role.
- Knowledge of the benefits system and tenancy legislation.
- Interest and genuine concern for homelessness and related issues.
- Knowledge of voluntary and statutory agencies.
About Us
TWO SAINTS is a leading organization in providing support services to individuals experiencing homelessness. We are committed to making a positive impact in our community and are seeking like-minded individuals to join our team.
