Homeless Outreach Specialist

3 weeks ago

Havant, Hampshire, United Kingdom TWO SAINTS Full time

Job Title: Homeless Outreach Specialist

Job Summary: We are seeking a highly motivated and compassionate Homeless Outreach Specialist to join our team at TWO SAINTS. As a key member of our outreach team, you will work closely with individuals who are sleeping rough, providing personalized support and guidance to help them access stable housing and essential services.

Main Responsibilities:

  • Provide assertive outreach to long-term rough sleepers, maintaining a consistent and persistent approach to support their needs.
  • Engage and support rough sleepers on the street, working alongside homeless healthcare and street homeless prevention teams.
  • Manage a caseload of clients, maintaining clear and accurate records of support offered, actions to be completed, and outcomes achieved.
  • Complete initial assessments to identify client needs and produce person-centered outcome and holistic support plans.
  • Identify positive actions and small successes to create change.
  • Create dynamic risk assessments with a flexible and creative approach.
  • Provide information and support on housing, navigating pathways, and advocating for clients.
  • Liaise with statutory and voluntary agencies on behalf of clients, including Homeless Day Centre.
  • Accompany chaotic and complex clients to interviews and appointments.
  • Help reduce the time spent on the street by clients, leading to reduced contact with the police and other emergency services.
  • Provide emotional support in crisis situations, reducing stress and anxiety.
  • Support with practical skills development in areas such as managing a UC claim, shopping, probation, and health appointments.
  • Support to maintain an environment to avoid eviction if accommodated.
  • Attend community meetings and presentations with managers to support additional funding for the role.
  • Access personalization fund creatively to identify opportunities and achieve outcomes.
  • Support the whole team and take an active part in reflective practice.
  • Develop and maintain excellent relations with the local community.

Requirements:

  • Clear verbal and written English.
  • Good IT and keyboard skills.
  • Polite, assertive manner, ability to self-motivate.
  • Passion for working in a client/customer-facing role.
  • Knowledge of the benefits system and tenancy legislation.
  • Have an interest and genuine concern for homelessness and related issues.
  • Knowledge of voluntary and statutory agencies.

About TWO SAINTS: We are a leading provider of homeless services, dedicated to supporting individuals who are sleeping rough and helping them access stable housing and essential services. Our team is passionate about making a difference in the lives of those we support, and we are committed to providing high-quality services that meet the unique needs of each individual.

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