Retail Operations Supervisor

3 weeks ago


Paignton, Torbay, United Kingdom Poundland Full time
Are you ready to make an impact at 'Our Land'?

Poundland & Dealz stands as one of the leading discount retailers in the UK, operating approximately 900 outlets that cater to over seven million customers daily across the UK and Ireland. Our mission is to 'deliver exceptional value every day' for our clientele.

Central to our operations are our dedicated 18,000 team members located in our stores, distribution hubs, and customer support centres. We foster a vibrant workplace where we combine enjoyment with hard work, always striving to excel. Our pace is dynamic, and we take pride in our resilience - #proudland.

As a Supervisor, you will play a crucial role within our store management team, providing essential support to both Store and Assistant Managers in overseeing daily store operations.

Your responsibilities will include opening or closing the store, managing shifts, delegating tasks, and mentoring your colleagues, all while ensuring we deliver top-notch service to our customers, and enjoying the process.

You will help create a welcoming store atmosphere and contribute to a culture founded on trust and respect. You will be empowered to provide the best service and experience for both customers and team members.

Your daily responsibilities will include:
  • Enhancing the customer experience
  • Training, mentoring, and developing your team
  • Focusing on your personal growth
  • Overseeing store standards and stock availability
  • Managing deliveries
  • Following cash handling and security protocols
  • Facilitating communication within the store
  • Organizing and planning tasks for yourself and others

Flexibility in your working hours is essential. You should anticipate working one weekend day each week and regularly leading replenishment shifts until 10pm, including Saturdays.

We offer a variety of benefits, including:
  • A comprehensive four-week induction program
  • Discount Card – enjoy a 10% discount on most in-store purchases, including PEP&CO
  • Family-Friendly Benefits
  • Loyalty Awards for long service
  • Exclusive access to My Staff Shop for discounts
  • Opportunities for Apprenticeships & Career Development
  • Life Assurance Coverage
  • Health & Wellbeing support through an employee assistance program
  • Holiday Allowance that increases by one day each year (up to 33 days)
  • Extra day off for your birthday
About Poundland

Since our inception in 1990, Poundland has transformed into a retail leader with over 900 stores and nearly 18,500 committed team members across the UK and Republic of Ireland. The integration of Dealz in 2011 has further strengthened our market presence, allowing us to serve millions of customers with our unmatched value.

At Poundland & Dealz, we do more than just provide products at unbeatable prices; we nurture an environment where every team member can flourish and contribute to our goal of delivering exceptional value to millions. Our dedication to excellence, inclusivity, and sustainability underpins our culture, empowering our employees to be their best selves while making a significant impact in the communities we serve. The hard work, commitment, and passion of our wonderful colleagues make our success possible.

We believe in simplicity, which is why we adhere to three core values that guide our actions: Love our customers, Care for our colleagues, and Protect the Pounds & Euros. By embodying these values daily, we have cultivated a workplace that is enjoyable, friendly, and full of surprises — a place where our people can truly excel.



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