Customer Experience Lead
1 week ago
voco Reading Hotel is seeking a highly skilled and experienced Guest Services Manager to join our team. As a key member of our Front Office department, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.
Key Responsibilities- Support the Front Office Manager in maintaining high standards of customer service and ensuring that all guest needs are met.
- Communicate effectively with the wider hotel team and external partners to ensure seamless delivery of services.
- Lead and coach the Front of House team to achieve exceptional results and drive loyalty recognition.
- Develop and implement processes to drive results and improve guest satisfaction.
- Monitor and analyze performance metrics to inform decision-making and drive continuous improvement.
- Minimum 2+ years of experience in a Front of House department of a hotel in a Duty Management or Team Leadership role.
- Proven track record of success in training and implementing processes and audits.
- Good understanding of systems to support driving results, including Opera and Microsoft suite.
- Strong people management skills and ability to develop and coach team members.
- Competitive salary and benefits package.
- Opportunities for promotion and transfer across the group.
- Company pension scheme and 28 days holiday per year, increasing to 33 days with length of service.
- Discounted international room rates for yourself, family, and friends.
- Long service awards and opportunities for career growth and development.
-
Complaints Lead
3 days ago
Reading, Reading, United Kingdom Thames Water Full timeJob Description**Complaints Lead - Customer Experience Manager**We are seeking an experienced Complaints Lead to join our team at Thames Water. As a Complaints Lead, you will be responsible for leading a team of Complaints Advisors and promoting a high-performing culture focused on delivering quality customer experiences.Key Responsibilities:**Lead a Strong...
-
Complaints Lead
3 days ago
Reading, Reading, United Kingdom Thames Water Full timeJob Description**Complaints Lead - Customer Experience Manager**We are seeking an experienced Complaints Lead to join our team at Thames Water. As a Complaints Lead, you will be responsible for leading a team of Complaints Advisors and promoting a high-performing culture focused on delivering quality customer experiences.Key Responsibilities:**Lead a Strong...
-
Complaints Lead
6 days ago
Reading, Reading, United Kingdom Thames Water Full timeJob Description**Complaints Lead - Customer Experience Manager**We are seeking an experienced Complaints Lead to join our team at Thames Water. As a Complaints Lead, you will be responsible for leading a team of Complaints Advisors and promoting a high-performing culture focused on delivering quality customer experiences.Key Responsibilities**Lead a Strong...
-
Complaints Lead
7 days ago
Reading, Reading, United Kingdom Thames Water Full timeJob Description**Complaints Lead - Customer Experience Manager**We are seeking an experienced Complaints Lead to join our team at Thames Water. As a Complaints Lead, you will be responsible for leading a team of Complaints Advisors and promoting a high-performing culture focused on delivering quality customer experiences.Key Responsibilities**Lead a Strong...
-
Customer Experience Manager
3 days ago
Reading, Reading, United Kingdom Deverell Smith Recruitment Ltd Full timeJob Title: Customer Experience ManagerJob Summary:We are seeking an experienced Customer Experience Manager to join our team at Deverell Smith Recruitment Ltd. As a key member of our operations team, you will be responsible for refining processes, overseeing defect inspections, and leading a team of dedicated coordinators and operatives.Key...
-
Customer Experience Manager
3 days ago
Reading, Reading, United Kingdom Deverell Smith Recruitment Ltd Full timeJob Title: Customer Experience ManagerJob Summary:We are seeking an experienced Customer Experience Manager to join our team at Deverell Smith Recruitment Ltd. As a key member of our operations team, you will be responsible for refining processes, overseeing defect inspections, and leading a team of dedicated coordinators and operatives.Key...
-
Customer Experience Specialist
1 week ago
Reading, Reading, United Kingdom Sytner Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Executive to join our team at Sytner Group. As a Sales Executive, you will play a key role in delivering exceptional customer experiences and driving sales growth across our 140 UK dealerships.Key ResponsibilitiesCommunicate with customers to understand their needs and preferencesWork...
-
Customer Experience Manager
6 days ago
Reading, Reading, United Kingdom Deverell Smith Recruitment Ltd Full timeJob Title: Aftercare ManagerAbout the Role:We are seeking an exceptional Aftercare Manager to join our team at Deverell Smith Recruitment Ltd. As a key member of our operations team, you will play a vital role in refining our customer service processes, overseeing defect inspections, and leading a team of dedicated coordinators and operatives.Key...
-
Customer Experience Manager
1 week ago
Reading, Reading, United Kingdom Deverell Smith Recruitment Ltd Full timeJob Title: Aftercare ManagerAbout the Role:We are seeking an exceptional Aftercare Manager to join our team at Deverell Smith Recruitment Ltd. As a key member of our operations team, you will play a vital role in refining our customer service processes, overseeing defect inspections, and leading a team of dedicated coordinators and operatives.Key...
-
Customer Experience Manager
7 days ago
Reading, Reading, United Kingdom New Chapter Consulting Ltd Full time**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead at New Chapter Consulting Ltd. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and supporting the growth and customer loyalty of our premium brand.**Key...
-
Customer Experience Ambassador
10 hours ago
Reading, Reading, United Kingdom RedCat Pubs Full timeJoin Our Team as a Customer Experience AmbassadorWe are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at RedCat Pubs. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Provide outstanding...
-
Customer Experience Ambassador
13 hours ago
Reading, Reading, United Kingdom RedCat Pubs Full timeJoin Our Team as a Customer Experience AmbassadorWe are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at RedCat Pubs. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Provide outstanding...
-
Customer Experience Specialist
7 days ago
Reading, Reading, United Kingdom Diligenta Full time £23,400About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer...
-
Customer Experience Specialist
6 days ago
Reading, Reading, United Kingdom Diligenta Full time £23,400About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer...
-
Customer Experience Director
7 days ago
Reading, Reading, United Kingdom Pembrook Resourcing Full timePembrook Resourcing is seeking an experienced Aftersales Manager to lead our client's Service/Aftersales department within a main dealership in the UK.About the Role:Manage and control Work-in-Progress (WIP), warranty, and debtors.Oversee the parts support process and ensure Aftersales franchise standards and manufacturer relationships are maintained.Monitor...
-
Customer Experience Engineer
7 days ago
Reading, Reading, United Kingdom Microsoft Full timeJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and solving complex customer technical issues.Key ResponsibilitiesInvestigate and resolve complex customer technical issues, collaborating with internal teams and leveraging...
-
Customer Experience Engineer
6 days ago
Reading, Reading, United Kingdom Microsoft Full timeJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and solving complex customer technical issues.Key ResponsibilitiesInvestigate and resolve complex customer technical issues, collaborating with internal teams and leveraging...
-
Customer Experience Manager
1 week ago
Reading, Reading, United Kingdom RAC Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer complaints in a professional and timely manner.Key ResponsibilitiesManage customer...
-
Customer Experience Manager
7 days ago
Reading, Reading, United Kingdom New Chapter Consulting Ltd Full time**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Team Leader at New Chapter Consulting Ltd. As a key member of our support team, you will be responsible for delivering exceptional customer service and supporting the growth and customer loyalty of our premium brand.**Key...
-
Customer Experience Coordinator
1 week ago
Reading, Reading, United Kingdom New Chapter Consulting Ltd Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive at New Chapter Consulting Ltd. As a key member of our dynamic team, you will play a vital role in delivering exceptional customer service and supporting the growth and customer loyalty of our premium brand.This is an office-based role that...