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Customer Experience Manager

2 months ago


Reading, Reading, United Kingdom Deverell Smith Recruitment Ltd Full time

Job Title: Customer Experience Manager

Job Summary:

We are seeking an experienced Customer Experience Manager to join our team at Deverell Smith Recruitment Ltd. As a key member of our operations team, you will be responsible for refining processes, overseeing defect inspections, and leading a team of dedicated coordinators and operatives.

Key Responsibilities:

  • Process Refinement: Collaborate with our operations team to identify areas for process improvement and implement changes to enhance efficiency and quality.
  • Defect Management: Oversee defect inspections and work with our team to resolve any issues that arise.
  • Team Leadership: Lead a team of coordinators and operatives, providing guidance and support to ensure they have the resources they need to succeed.
  • Customer Service: Work closely with our customer service team to ensure that our customers receive the highest level of service.

Requirements:

  • Experience: Proven experience in customer care working for a new homes developer.
  • Knowledge: Strong construction and house builder knowledge.
  • Skills: Expertise in streamlining processes and defect management, strong leadership skills, and a knack for motivating teams.

What We Offer:

  • Competitive Salary: Up to £55k-£65k basic (depending on experience) + annual bonus.
  • Benefits: Monday-Friday, 9am-5:30pm, 1 day WFH, cooperate benefits including free health care and pension contributions.