Customer Experience Manager

4 weeks ago


Reading, Reading, United Kingdom Sainsbury's Full time

About the Role

We're looking for a talented Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities

  • Lead a medium to large in-store team, assigning tasks and planning breaks to ensure efficient operations.
  • Manage store rotas, addressing performance issues and supporting recruitment efforts.
  • Work closely with the Lead Customer Experience Manager to deliver improved customer and retail outcomes.
  • Collaborate with other Customer Experience Managers to share best practices and identify areas for improvement.

What You'll Get

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a talented team and make a real impact on our customers' shopping experience.

About Sainsbury's

We're a leading UK supermarket chain dedicated to providing excellent customer service and quality products. Our in-store management structure is designed to help people like you progress and develop their careers.



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