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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Reading, Reading, United Kingdom Sainsbury's Full timeAbout the RoleWe're seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesLead and manage a medium to large in-store team, ensuring seamless...
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Specialist
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Engineer
2 months ago
Job Summary
We are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and solving complex customer technical issues.
Key Responsibilities
- Investigate and resolve complex customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.
- Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring of others.
- Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Requirements
- Multiple years of technical support, technical consulting experience, or information technology experience, or a Bachelor's Degree in Computer Science, Information Technology, or a related field, and technical support, technical consulting experience, or information technology experience.
- Knowledge of container technology and fluency in Kubernetes.
- Experience with Core Linux administration (boot process, file systems, network device and protocol configuration).
- Understanding of the Networking OSI model and related concepts.
Preferred Qualifications
- Microsoft Technology Certifications or CK A/AD/S.
- Knowledge of Microsoft Cloud.
- Knowledge of Open Shift, or Redhat technologies.
- Knowledge of Windows Operating System and Virtualization concepts.
- Knowledge of networking concepts including VIPs, NAT, DNS.
- Knowledge of container specific networking concepts such as CNI.
- Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.).
Language Qualification
English Language: fluent in reading, writing, and speaking.
Security Clearance
Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check.
