Customer Experience Specialist

4 weeks ago


Reading, Reading, United Kingdom RAC Motoring Services Full time
About The Role

We are seeking a skilled Customer Experience Specialist to join our team at the Porsche Customer Interaction Centre, powered by RAC Motoring Services. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring each customer feels valued and supported throughout their interactions with us.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with internal teams to ensure seamless customer experiences, from initial contact to resolution.
  • Stay up-to-date with product knowledge and services to provide accurate information and recommendations to customers.
  • Continuously improve customer experience by gathering feedback and implementing changes to processes and procedures.
What We Offer:
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading brand and make a real difference in the lives of our customers.


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