Senior Customer Experience Engineering Manager
4 weeks ago
Are you passionate about delivering exceptional customer experiences and driving business growth? Do you have a strong background in cloud computing and engineering? We are seeking a Senior Customer Experience Engineering Manager to join our Azure Customer Experience team at Microsoft.
Job Summary:The Senior Customer Experience Engineering Manager will be responsible for leading a high-performing team that delivers world-class support to our top Azure customers. You will work closely with engineering teams across Azure to resolve complex technical issues and drive operational excellence. This is a unique opportunity to make a significant impact on our customers' success and contribute to the growth of Microsoft's cloud business.
Key Responsibilities:- Lead a team of engineers to deliver exceptional customer support and resolve complex technical issues.
- Collaborate with engineering teams across Azure to drive operational excellence and improve customer satisfaction.
- Develop and implement strategies to improve customer experience and drive business growth.
- Manage and develop a team of engineers to ensure they have the skills and knowledge needed to deliver outstanding support.
- Work closely with internal stakeholders to ensure alignment and effective communication.
- 5+ years of experience in cloud computing and engineering.
- 3+ years of experience in managing and leading technical teams.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of modern engineering practices such as Agile and Lean.
- Experience with cloud computing technologies, including Azure.
- Strong passion for delivering exceptional customer experiences.
- Ability to innovate and drive change.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
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