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Customer Experience Manager
2 months ago
Job Title: Aftercare Manager
About the Role:
We are seeking an exceptional Aftercare Manager to join our team at Deverell Smith Recruitment Ltd. As a key member of our operations team, you will play a vital role in refining our customer service processes, overseeing defect inspections, and leading a team of dedicated coordinators and operatives.
Key Responsibilities:
- Refine and implement customer service processes to ensure seamless customer experiences
- Oversee defect inspections to ensure quality and efficiency
- Lead a team of coordinators and operatives to drive operational excellence
- Collaborate with cross-functional teams to identify areas for improvement
What We Offer:
- A competitive salary of up to £55k-£65k basic, depending on experience, plus an annual bonus
- A comprehensive benefits package, including free health care and pension contributions
- The opportunity to work with a dynamic and innovative company, with a strong focus on customer service and operational excellence
Requirements:
- Proven experience in customer care, preferably in the new homes development sector
- Strong construction and house builder knowledge
- Expertise in streamlining processes and defect management
- Strong leadership skills and a proven track record of motivating teams
Company Culture:
We value collaboration, innovation, and a positive work environment. Our team is passionate about delivering exceptional customer service and driving operational excellence. If you share our values and are looking for a challenging and rewarding role, we encourage you to apply.
