Field Service Operations Coordinator

2 weeks ago


Crawley, United Kingdom Verto People Full time
Position Overview

An opportunity has arisen for a Field Service Operations Coordinator to support a leading global engineering manufacturer. This role is office-based and involves managing the scheduling and planning of Field Service Engineers' assignments.


Key Responsibilities
  • Plan and organize the work schedules of Field Service Engineers to ensure efficient service delivery.
  • Provide essential support to customers and the engineering team through effective communication.
  • Assist in managing inventory control and ordering of parts as needed.
  • Utilize the company’s ERP system for inputting orders and scheduling service tasks.
  • Generate quotes for service repairs and maintenance agreements.
  • Oversee the management of on-call schedules and coordinate annual leave for the engineering team.
  • Engage with various engineering departments to facilitate smooth operations.

Candidate Requirements

The ideal candidate will possess:

  • Experience in a coordinating or scheduling role within a service or engineering environment.
  • Strong interpersonal skills to maintain professional relationships with customers.
  • Proven track record as a Service Coordinator, Technical Engineer, or similar role.
  • Familiarity with ERP systems; experience with Tavant, Oracle, SAP, or similar platforms is advantageous.
  • Proficiency in Microsoft Office and good IT skills.
  • Willingness to assist in inventory management and occasional use of a forklift (training provided).

Compensation Package

Competitive salary ranging from £26,000 to £30,000 based on experience, along with a pension plan, additional benefits, onsite parking, and 25 days of holiday plus bank holidays.



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