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Administrative Assistant

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

About the Role

We are seeking a highly organized and communicative individual to join our team as a Receptionist. The successful candidate will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities

  • Respond to external and internal telephone queries from staff, patients, and others.
  • Deal with telephone calls relating to general patient enquiries and queries pertaining to medical notes.
  • Register patients on relevant databases and ensure all patient data, both clinical and personal, is electronically and accurately recorded.
  • Support information delivery, including printing out information and assisting people accessing electronic information prescriptions.
  • Co-ordinate appropriate outpatient and/or diagnostic appointments.
  • Manage workload and liaise with colleagues in periods of annual leave and sickness.
  • Maintain an accurate database of patients, including systems to track interval investigations and monitor incoming health status information from patients using the system.
  • Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes.

Person Specification

  • Good standard of Education - English and Maths.
  • Knowledge of Microsoft Office.
  • Good documentation and written skills.
  • Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
  • Able to use own initiative and work without supervision.
  • Possess excellent communication skills.
  • Reception experience.
  • Ability to deal with customers and handle enquiries.
  • Experience of working in a fast-paced environment, multi-tasking.

About Us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, and that unite us as a Trust.