Administrative Assistant

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare Trust Full time
Job Summary

We are seeking a highly skilled and motivated Administrator to join our team at North Staffordshire Combined Healthcare Trust. As a key member of our administrative team, you will provide exceptional support to our clinicians and clients, ensuring seamless communication and efficient administrative processes.

Main Responsibilities
  • Provide first point of contact for clients, carers, and GPs, prioritizing urgent calls and responding to enquiries in a sensitive and professional manner.
  • Process high volumes of self-referrals over the telephone, ensuring accurate and timely completion of administrative tasks.
  • Support the clinical lead in monitoring and reporting on caseload activity, producing reports and documents from various software applications.
  • Plan and prioritize work to achieve targets, ensuring effective time management and organization.
  • Initiate and respond to correspondence, including emails and letters, maintaining a high level of professionalism and attention to detail.
  • Obtain, organize, and monitor supplies in line with Trust policy, ensuring efficient use of resources.
  • Arrange and prepare for meetings, including minute-taking, and provide administrative support to the clinical team.
  • Undertake other duties as allocated by the line manager, demonstrating flexibility and a willingness to learn and adapt.
About Us

As a Trust, we are committed to providing high-quality care and promoting the wellbeing of our staff and clients. We pride ourselves on our inclusive and supportive team environment, offering a range of wellness opportunities and flexible working arrangements.

Person Specification
  • Good basic education, including English language
  • Desirable qualifications: NVQ3, ECDL, RSAII
  • Essential experience: working in a busy office environment, telephone contact with service users


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