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Customer Service Team Lead

2 months ago

Loughborough, Leicestershire, United Kingdom Fabric Recruitment Full time
About the Role

We are seeking an experienced Customer Service professional to join our team as a Senior Customer Service Advisor. As a key member of our customer support team, you will play a crucial role in ensuring the smooth operation of our customer support processes and delivering a first-class experience to our valued customers.

Key Responsibilities
  • Support the team in delivering exceptional customer service and ensuring customer satisfaction
  • Assist with onboarding and training new advisors and act as a buddy when needed
  • Support the Team Manager in their absence to ensure departmental operations run smoothly
  • Help the Team Manager achieve departmental objectives
  • Previous experience in a similar role is essential
  • Confident with providing support and training to team members
  • Strong attention to detail and accuracy in data entry
  • Customer-centric mindset with a commitment to delivering high-quality service
Requirements
  • Previous experience in a similar role
  • Confident with providing support and training to team members
  • Strong attention to detail and accuracy in data entry
  • Customer-centric mindset with a commitment to delivering high-quality service
What We Offer

We offer a competitive salary and a range of benefits, including opportunities for career development and growth. If you are an experienced Customer Service professional looking to take the next step in your career, we want to hear from you.