Technical Consultant

1 week ago

Bellshill, North Lanarkshire, United Kingdom Kick ICT Group Ltd Full time

Company Overview

Kick ICT Group Ltd is a leading provider of IT services in the UK, renowned for its exceptional service and value proposition to clients.

Established in 2015, the company has experienced significant growth through a combination of organic expansion and strategic acquisitions.

With over 40 years of combined expertise from respected industry players, Castle and Talon, Kick ICT Group's four divisions - Technical, Dynamics, Infor, and Communications - enable the delivery of tailored expertise to each client.

We pride ourselves on our commitment to providing outstanding IT solutions, services, and support.

Job Summary

As a 2nd line Technical Helpdesk Consultant, you will play a vital role in the continued success of our business.

Key Responsibilities:

  • Provide technical support and assistance to clients and internal teams.
  • Collaborate with the technical team to resolve complex technical issues.
  • Develop and maintain in-depth knowledge of Microsoft operating systems and firewall technologies.
  • Stay up-to-date with industry trends and best practices.

Requirements

5 years' experience in server and infrastructure support in a similar role in an MSP.

Desktop support experience is preferred.

Key Skills:

  • Hands-on problem-solving expertise in Microsoft operating systems and firewall technologies.
  • Good understanding of structured cabling or Wi-Fi connectivity.
  • Microsoft Windows Server and Desktop Operating Systems.
  • Microsoft Office and Office 365 / Azure / Sharepoint.
  • Server Backup Configuration and Management.
  • DNS (Local).
  • Microsoft Windows Server, working knowledge up to 2019 server.
  • Microsoft Exchange - On premise and 365 exchange online.
  • Microsoft Active Directory, configuration.

Benefits

We offer a competitive salary, 30 days annual leave (plus a birthday holiday), group personal pension plan, private medical insurance scheme, hybrid working, and life cover (2 x final salary).

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