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Technical Support Specialist

2 months ago

Bellshill, North Lanarkshire, United Kingdom Kick ICT Group Ltd Full time

About Kick ICT Group Ltd

Kick ICT Group Ltd is a leading provider of IT services in the UK, renowned for its exceptional service and value to customers.

With a talented and highly skilled team, we deliver tailored expertise to each client through our four divisions: Technical, Dynamics, Infor, and Communications.

We pride ourselves on our commitment to providing outstanding IT solutions, services, and support.

The Role

Job Summary

We are seeking a highly skilled 2nd line Technical Helpdesk Consultant to join our team. As a key member of our technical support team, you will play a vital role in the continued success of our business.

Key Responsibilities

  • Provide advanced technical support for server and infrastructure issues, working in a similar role in an MSP environment.
  • Utilize in-depth problem-solving expertise in Microsoft operating systems and firewall technologies to resolve complex technical issues.
  • Develop and maintain a good understanding of structured cabling or Wi-Fi connectivity, including routers, switches, and Wireless Access Points (WAP).

Technical Requirements

  • Microsoft Windows Server and Desktop Operating Systems
  • Microsoft Office and Office 365 / Azure / Sharepoint
  • Virus / Malware Disinfection
  • Active Directory / Exchange
  • Server Backup Configuration and Management
  • DHCP
  • DNS (Local)
  • Microsoft Windows Server, working knowledge up to 2019 server
  • Microsoft Exchange - On premise and 365 exchange online
  • Microsoft Active Directory, configuration
  • Server Technologies: Performance, stability, and security analysis, troubleshooting
  • SSL Certificate Management
  • DNS fundamental knowledge

Benefits

  • Competitive salary
  • 30 days annual leave (plus a birthday holiday)
  • Additional Service Days
  • Group personal pension plan
  • Private medical insurance scheme
  • Hybrid Working
  • Life cover (2 x final salary)
  • Cycle to work scheme

What We Offer

Kick ICT Group Ltd recognizes the value of a diverse workforce and is committed to making our working environment inclusive for all.