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Helpdesk Solutions Consultant
2 months ago
About the Role
Job Summary
Kick ICT Group Ltd is a leading provider of IT services, seeking a skilled Technical Support Specialist to join our team. As a 2nd line Technical Helpdesk Consultant, you will play a crucial role in delivering exceptional IT solutions and support to our clients.
Key Responsibilities
- Provide advanced technical support for server and infrastructure issues, with a focus on problem-solving and resolution.
- Collaborate with the technical team to ensure seamless delivery of IT services and support.
- Develop and maintain in-depth knowledge of Microsoft operating systems, firewall technologies, and structured cabling or Wi-Fi connectivity.
- Stay up-to-date with industry trends and best practices to ensure the highest level of technical expertise.
Requirements
- 5 years' experience in server and infrastructure support, with a strong background in desktop support.
- Hands-on expertise in Microsoft operating systems, firewall technologies, and structured cabling or Wi-Fi connectivity.
- Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Hybrid working arrangements, with a focus on work-life balance.
About Us
Kick ICT Group Ltd is a fast-growing provider of IT services, committed to delivering exceptional solutions and support to our clients. We pride ourselves on our commitment to innovation, customer satisfaction, and employee development.
