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Customer Service Team Lead
2 months ago
We are seeking a highly skilled and experienced Customer Relationship Team Leader to join our client's evening team on a permanent basis. As a key member of the team, you will be responsible for maintaining and improving customer satisfaction, building relationships, and driving business growth forward.
Key Responsibilities:- Team Leadership: Train, coach, and lead team members to ensure they have the skills and knowledge needed to deliver exceptional customer service.
- Business Growth: Achieve specific group objectives and contribute to the overall success of the business.
- Customer Satisfaction: Assess and improve customer satisfaction through effective communication and problem-solving.
- Feedback Management: Manage customer feedback and use it to inform business decisions.
- Team Management: Delegate responsibilities among team members and ensure they have the resources they need to succeed.
We are looking for a candidate who is approachable, solutions-driven, and confident. You should have excellent customer service and communication skills, a track record of being an effective leader, and a keen eye for detail. Previous experience in training employees and a valid driver's license are also essential.
Benefits:- Competitive Salary: From £14.20 per hour.
- Free Parking: Enjoy the convenience of free parking on site.
- Discounted Products: Take advantage of discounted products and services.
- On-Site Facilities: Enjoy free tea, coffee, and fruit, as well as on-site staff catering and a subsidised prices.
- Healthcare Benefits: Enjoy enhanced maternity/paternity benefits, a healthcare cash back plan, and more.
- Training and Development: Take advantage of training and development opportunities to enhance your skills and career.
