Customer Service Representative

3 weeks ago


Midsomer Norton, Bath and North East Somerset, United Kingdom Plusnet Full time
About the Role

We are seeking a skilled and empathetic Customer Advisor to join our frontline Collections team. As a Customer Advisor, you will be the first point of contact for our customers, providing exceptional service and support to resolve their queries and concerns.

Key Responsibilities
  • Provide personalized support to customers via phone, email, or chat
  • Resolve customer complaints and issues in a professional and timely manner
  • Work collaboratively with the team to achieve sales and customer satisfaction targets
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
What We Offer
  • A competitive starting salary of £23,504 rising to £24,064 after 8 months
  • Huge discounts on Plusnet, EE & BT products, including mobile and broadband
  • Support in carving your own career path, with opportunities for development and growth
  • Season Ticket Travel Loan, to help with travel costs
  • Volunteering days, to give back to the community
  • Optional Private Healthcare and Dental, to protect you and your family
  • Online GP, for 24/7 access to a GP
  • Flexible working, to fit around your life
Why Plusnet?

We are a family-friendly company, with a strong focus on customer service and support. We believe in developing our people and providing opportunities for growth and development. If you are a motivated and customer-focused individual, we would love to hear from you.



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