Night Manager
6 days ago
Position Overview
We are seeking a highly skilled and experienced Night Manager to join our team at The Dorchester Collection. As a Night Manager, you will play a critical role in ensuring the smooth operation of our hotel's front desk and guest services.
Key Responsibilities
- Manage room allocations and supervise the day-to-day operations of the front desk, ensuring that guests receive exceptional service and support.
- Provide excellent guest liaison and communication, responding to special requests and ensuring that guests' needs are met.
- Support the Front Office Manager in maintaining administrative systems and procedures, ensuring that all hotel operations run efficiently and effectively.
- Act as an ambassador for the hotel, communicating with guests, suppliers, and colleagues to ensure seamless alignment and exceptional service.
Requirements
- Strong communication and customer service skills, with the ability to communicate effectively with guests, colleagues, and suppliers.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Ability to work effectively in a fast-paced environment, with a high level of attention to detail and a commitment to delivering exceptional results.
- Strong knowledge of hotel operations and procedures, with the ability to maintain and improve existing systems and processes.
What We Offer
- A competitive salary and benefits package, including a comprehensive employee bonus scheme and excellent service charge.
- Complimentary stays and meals at The Dorchester Collection hotels, as well as discounts on food and beverage at selected bars and restaurants.
- Opportunities for career development and advancement, with a comprehensive training and development program.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
Language Requirements
English is the primary language used in our hotel, and we require all staff to have a high level of proficiency in English, both written and spoken.
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