Service Desk Operations Manager

3 days ago


Nantwich, Cheshire East, United Kingdom OCC Computer Personnel Full time
About the Role

We are seeking a highly organized and technically proficient Service Desk Lead to oversee the daily operations of the Service Desk function. This role is perfect for someone with a strong technical background who also excels in customer service and operational management.

Key Responsibilities
  • Ensure the Service Desk team consistently meets Service Level Agreements (SLAs)
  • Maintain timely communication with clients
  • Manage escalations and ensure engineers are efficiently resolving tickets
  • Coordinate planned maintenance and conduct service reviews with clients
  • Liaise with vendors and circuit suppliers to ensure cases are logged and followed up in a timely fashion
  • Continuously improve the overall performance of the Service Desk function
Requirements
  • Technical Background: Solid hands-on experience in networking, cloud infrastructure, or security services
  • Problem Solving: Strong troubleshooting skills to resolve technical issues independently or by collaborating with the team
  • Leadership: Proven experience in leading or managing a technical support or Service Desk team function
  • SLA Management: Demonstrated success in meeting and exceeding SLAs, with a focus on continuous service improvement
  • Communication: Excellent communication and interpersonal skills to manage internal teams and build strong client relationships
  • Customer-Focused: A deep understanding of customer needs, providing timely updates, and managing client expectations effectively
  • Process-Oriented: Ability to create, manage, and maintain structured processes, ensuring compliance with SLAs and company standards
What We Offer
  • Competitive salary and benefits package
  • 100% Remote working with flexibility
  • 25 days holiday plus your birthday off
  • Private Healthcare
  • Death in Service Cover
  • Enhanced Maternity / Paternity package
  • Regular company activities
  • A friendly and inclusive working atmosphere
  • Technology Salary offset scheme
  • Career progression opportunities within a fast-growing technical team


  • Nantwich, Cheshire East, United Kingdom Jenrick Commercial Full time

    Position: Branch Manager (Recruitment)Join a prestigious and well-established education recruitment firm based in the Cheshire area. As a Branch Manager, you will be at the forefront of leading a dynamic team of recruiters, fostering motivation, development, and inspiration among your colleagues.You will be part of a vibrant team dedicated to connecting...


  • Nantwich, Cheshire East, United Kingdom Royal Mail Full time

    About Royal MailRoyal Mail is a leading provider of postal and delivery services, with a rich history of innovation and customer service excellence. As a key player in the UK's logistics industry, we're committed to delivering exceptional experiences for our customers and employees alike.The RoleWe're seeking an experienced Operations Manager to lead our...


  • Nantwich, Cheshire East, United Kingdom Royal Mail Full time

    About Royal MailRoyal Mail is a leading provider of postal and delivery services, with a rich history of innovation and customer service excellence. As a key player in the UK's logistics industry, we're committed to delivering exceptional experiences for our customers and employees alike.The RoleWe're seeking an experienced Operations Manager to lead our...


  • Nantwich, Cheshire East, United Kingdom Royal Mail Full time

    About Royal MailRoyal Mail is a leading provider of postal and delivery services, with a rich history of innovation and customer service. As a key player in the UK's logistics industry, we're committed to delivering exceptional results and exceeding customer expectations.The RoleWe're seeking an experienced Operations Manager to lead our Customer Delivery...


  • Nantwich, Cheshire East, United Kingdom Royal Mail Full time

    About Royal MailRoyal Mail is a leading provider of postal and delivery services, with a rich history of innovation and customer service. As a key player in the UK's logistics industry, we're committed to delivering exceptional results and exceeding customer expectations.The RoleWe're seeking an experienced Operations Manager to lead our Customer Delivery...


  • Nantwich, Cheshire East, United Kingdom Royal Mail Group Full time

    About Royal Mail GroupWe are a leading provider of postal and delivery services, committed to delivering exceptional customer experiences and driving business growth. Our team is dedicated to making a positive impact on people's lives and businesses, every day.The RoleWe are seeking an experienced Operations Manager to lead our Customer Delivery team. As a...


  • Nantwich, Cheshire East, United Kingdom Royal Mail Group Full time

    About Royal Mail GroupWe are a leading provider of postal and delivery services, committed to delivering exceptional customer experiences and driving business growth. Our team is dedicated to making a positive impact on people's lives and businesses, every day.The RoleWe are seeking an experienced Operations Manager to lead our Customer Delivery team. As a...


  • Nantwich, Cheshire East, United Kingdom Jenrick Commercial Full time

    Recruitment Manager is sought for a prominent and award-winning recruitment agency specializing in the education sector. This role is ideal for someone who excels in leading teams, inspiring others, and driving success within a dynamic environment.As a pivotal member of the team, you will be responsible for guiding a dedicated group of recruitment...


  • Nantwich, Cheshire East, United Kingdom Ornua Foods Full time

    Join Our Team:Operations Manager Role:Overview:Oversee the production workforce to enhance operational performanceEstablish benchmarks for labor efficiency and material managementOptimize production output and operational efficienciesEnsure exceptional customer service standards are upheldTrack and reduce production wasteProvide updates to the Operations...


  • Nantwich, Cheshire East, United Kingdom Jenrick Commercial Full time

    Recruitment Manager is sought for a prestigious and well-established recruitment firm specializing in education. This role is ideal for an individual who excels in leading by example, inspiring, and nurturing a team of successful recruitment professionals.As part of a dynamic and enthusiastic team, you will focus on placing top educational talent across...


  • Nantwich, Cheshire East, United Kingdom Parogon Full time

    Unlock Your Leadership PotentialElevate your career as a Senior Assistant Manager at Parogon, where you'll play a crucial role in driving operational excellence and delivering exceptional guest experiences.Key Responsibilities:Lead the charge in orchestrating a harmonious and efficient operational performance, ensuring seamless dining experiences for our...


  • Nantwich, Cheshire East, United Kingdom Parogon Full time

    Unlock Your Leadership PotentialElevate your career as a Senior Assistant Manager at Parogon, where you'll play a crucial role in driving operational excellence and delivering exceptional guest experiences.Key Responsibilities:Lead the charge in orchestrating a harmonious and efficient operational performance, ensuring seamless dining experiences for our...


  • Nantwich, Cheshire East, United Kingdom Royal Mail Full time

    About Royal MailWe're a leading logistics company with a rich history and a commitment to innovation. Our mission is to connect people and businesses across the UK and beyond.The RoleWe're seeking a skilled Customer Operations Manager to lead our Delivery team. As a key member of our operations team, you'll be responsible for ensuring the smooth running of...


  • Nantwich, Cheshire East, United Kingdom Royal Mail Full time

    About Royal MailWe're a leading logistics company with a rich history and a commitment to innovation. Our mission is to connect people and businesses across the UK and beyond.The RoleWe're seeking a skilled Customer Operations Manager to lead our Delivery team. As a key member of our operations team, you'll be responsible for ensuring the smooth running of...


  • Nantwich, Cheshire East, United Kingdom The Skills Coalition Full time

    Position OverviewThis role is designed for remote engagement.We are excited to introduce a new opportunity for an Industrial Cleaning Operations Manager with a focus on chemical decontamination and cleaning of substantial industrial machinery within the manufacturing and energy sectors.Role: Industrial Cleaning Operations ManagerVacancies: 1 x Operations...

  • Care Services Manager

    1 month ago


    Nantwich, Cheshire East, United Kingdom Helping Hands Full time

    Location: NantwichBecome a vital part of Helping Hands, the leading home care provider in the UK. With over 150 branches across England and Wales, we are seeking Care Services Managers who are passionate about enhancing the lives of our clients and caregivers.As a Care Services Manager, you will have the autonomy to make impactful decisions that enhance the...

  • Care Services Manager

    1 month ago


    Nantwich, Cheshire East, United Kingdom Helping Hands Full time

    Location: NantwichBecome a part of our dedicated team at Helping Hands, the leading home care provider in the UK. With over 150 branches throughout England and Wales, we are currently seeking Care Services Managers who are passionate about enhancing the lives of our clients and caregivers.As a Care Services Manager, you will have the autonomy to make...

  • Care Services Manager

    1 month ago


    Nantwich, Cheshire East, United Kingdom Helping Hands Full time

    Location: NantwichJoin our dedicated team at Helping Hands, recognized as the leading home care provider in the country. With over 150 branches throughout England and Wales, we are currently seeking Care Services Managers who are passionate about enhancing the lives of our clients and caregivers.As a Care Services Manager, you will have the autonomy to make...

  • Care Services Manager

    1 month ago


    Nantwich, Cheshire East, United Kingdom Helping Hands Full time

    Location: NantwichBecome a part of our dedicated team at Helping Hands, the leading home care provider in the UK. With over 150 branches throughout England and Wales, we are currently seeking Care Services Managers who are passionate about enhancing the lives of our clients and caregivers.As a Care Services Manager, you will have the autonomy to make...


  • Nantwich, Cheshire East, United Kingdom Age UK Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to lead our Nantwich team and drive sales and profits for Age UK.As a Store Manager, you will be responsible for managing the day-to-day operations of our store, including staff management, customer service, and inventory control. You will also be expected to develop and...