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Customer Operations Manager

2 months ago

Nantwich, Cheshire East, United Kingdom Royal Mail Full time

About Royal Mail

We're a leading logistics company with a rich history and a commitment to innovation. Our mission is to connect people and businesses across the UK and beyond.

The Role

We're seeking a skilled Customer Operations Manager to lead our Delivery team. As a key member of our operations team, you'll be responsible for ensuring the smooth running of all deliveries. You'll inspire and motivate a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.

Key Responsibilities

  • Lead and manage the Delivery team to achieve excellent service delivery and customer satisfaction
  • Develop and implement effective operational plans to meet business objectives
  • Collaborate with Trade Union representatives to drive performance improvement and employee engagement
  • Ensure accurate and timely delivery of all items, maintaining the trust of our customers

What You'll Get

We offer a competitive salary, 10% on-target bonus, generous holiday allowance, flexible working, and a range of excellent benefits through MyBundle. You'll also have the opportunity to develop your skills and career with our company.

About You

We're looking for a customer-focused, results-driven leader who can excel under pressure. You'll be a team player with excellent communication and coaching skills, able to motivate and inspire your team to deliver exceptional results.

Next Steps

If you're passionate about delivering exceptional customer service and leading a high-performing team, we'd love to hear from you. Please submit your application online, and if successful, you'll be invited to a face-to-face assessment and interview.