Retail Store Operations Manager

4 weeks ago


Nantwich, Cheshire East, United Kingdom Age UK Full time

Age UK is recruiting a Store Manager to lead our Nantwich team.

As a Store Manager, you will be responsible for the day-to-day running of our store, maximising sales and profits while ensuring our customers receive an excellent service. You will also be helping to raise funds for Age UK and the incredible services and support they provide to older people.

You will manage our team of staff and volunteers, providing effective leadership, training, and development. Your previous retail experience and excellent managerial skills will be essential in this role.

Key responsibilities include:

  • Managing the store's sales and customer service
  • Leading and developing a team of staff and volunteers
  • Maximising store sales and profits
  • Ensuring excellent customer service
  • Helping to raise funds for Age UK

We offer a 35 hour working week, 25 days holiday + bank holiday allowance, a generous pension, and great discounts and rewards through Blue Light Card and BenefitHub.

What we're looking for:

  • Experience in a performance-driven retail/customer-centric environment
  • Experience of managing people
  • Ability to lift and carry bags of stock up to 10kg's
  • Ability to build, retain, and develop a team
  • Strong drive to achieve results through others
  • Ability to delegate, coach, and listen
  • Ability to manage time under conflicting priorities
  • Ability to motivate self and others
  • Open and adaptable approach to change and be able to support others through it
  • Experience of communicating with a diverse workforce and customer base
  • Ability to establish and maintain successful retail processes and merchandising
  • IT literacy and numeracy skills

Additional Information:

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs and covering letters will be anonymised by our recruitment system when you apply for a role at Age UK. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.



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