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Customer Operations Manager

2 months ago

Nantwich, Cheshire East, United Kingdom Royal Mail Full time

About Royal Mail

Royal Mail is a leading provider of postal and delivery services, with a rich history of innovation and customer service excellence. As a key player in the UK's logistics industry, we're committed to delivering exceptional experiences for our customers and employees alike.

The Role

We're seeking an experienced Operations Manager to lead our Customer Delivery team. As a key member of our leadership team, you'll be responsible for ensuring the smooth operation of our delivery network, driving efficiency and productivity, and delivering exceptional customer service.

Key Responsibilities

  • Lead and manage a team of delivery operatives to ensure timely and efficient delivery of mail and parcels
  • Develop and implement strategies to improve delivery performance, reduce costs, and enhance customer satisfaction
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
  • Manage and maintain accurate records of delivery performance, customer complaints, and operational metrics
  • Identify and implement process improvements to enhance customer experience and drive business results

Requirements

  • Proven experience in operations management, preferably in a delivery or logistics environment
  • Strong leadership and management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to analyze data and drive business decisions based on insights and trends
  • Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing priorities

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].