Customer Operations Manager

5 days ago


Nantwich, Cheshire East, United Kingdom Royal Mail Full time

About Royal Mail

Royal Mail is a leading provider of postal and delivery services, with a rich history of innovation and customer service. As a key player in the UK's logistics industry, we're committed to delivering exceptional results and exceeding customer expectations.

The Role

We're seeking an experienced Operations Manager to lead our Customer Delivery team. As a key member of our leadership team, you'll be responsible for ensuring the smooth operation of our delivery services, driving efficiency and productivity, and delivering exceptional customer experiences.

Key Responsibilities

  • Lead and manage a team of delivery operatives to ensure timely and efficient delivery of mail and parcels
  • Develop and implement strategies to improve delivery performance, reduce costs, and enhance customer satisfaction
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
  • Monitor and analyze key performance indicators to inform business decisions and drive continuous improvement

Requirements

  • Proven experience in operations management, preferably in a delivery or logistics environment
  • Strong leadership and management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Ability to analyze data and drive business decisions

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About You

We're looking for a talented and motivated individual who is passionate about delivering exceptional customer experiences and driving business growth. If you're a natural leader with a strong work ethic and a commitment to excellence, we'd love to hear from you.



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