Customer Operations Manager

6 days ago


Nantwich, Cheshire East, United Kingdom Royal Mail Group Full time

About the Role

We are seeking a highly skilled and experienced Customer Operations Manager to lead our Delivery team. As a key member of our team, you will be responsible for ensuring the smooth running of all deliveries, leading and inspiring a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.

Key Responsibilities

  • Full accountability for the Delivery team, ensuring the smooth running of all deliveries
  • Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep
  • Partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement
  • Deliver every item accurately and on time, crucial to building trust with our customers

What You'll Get

We offer a competitive salary, 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. You'll also have access to our Cycle2work scheme, corporate discounts, and gym membership.

About You

We're looking for someone who is flexible, can excel under pressure, and is customer-focused. You'll be a team player, results-driven, and an inspiring leader who can motivate and coach your team to deliver excellent results.

Next Steps

If you're interested in this role, please submit your application online and attach your CV. If successful, you'll be invited to a face-to-face assessment where you'll have the chance to showcase your abilities and passion.



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