Corporate Client Relationship Manager
4 weeks ago
Corporate Account Support Manager
Location – National with occasional travel requirements.
Competitive salary and excellent benefits
Overview of the Role
The Corporate Account Support Manager is responsible for overseeing the commercial relationship between Biffa and its corporate clientele. This position encompasses financial performance, growth strategies, contractual negotiations, adherence to KPIs and SLAs, compliance, customer satisfaction, retention, and the development of innovative solutions.
Key Responsibilities
- Act as the primary liaison between the organization and designated corporate clients.
- Ensure the execution of business account plans, service delivery success, contract adherence, retention strategies, and pricing negotiations.
- Foster retention of corporate clients through strong relationships and expanded service offerings to meet annual revenue targets.
- Manage the tender and benchmarking processes, including preparation, editing, and delivery, while identifying new opportunities for profitable growth.
- Conduct customer reviews and present management insights utilizing Power BI.
- Support depots and customer service teams in resolving site-related issues, including health and safety matters, container modifications, or the introduction of new services.
- Maintain customer debt positions in accordance with contractual obligations.
- Engage effectively at all organizational levels to facilitate negotiation, influence, and communication for long-term mutual benefits.
- Analyze and address QLS issues leading to invoice delays or credit production, assisting the Account Director or Manager in resolving payment-related queries.
Essential Qualifications
- Proficient in Microsoft applications, particularly advanced Excel.
- Strong analytical skills with the ability to interpret numerical data.
- Demonstrated experience in cultivating and sustaining customer relationships.
About Biffa
At Biffa, we are passionate about waste management. Whether transforming waste into sustainable energy, innovating recycling methods, or simply keeping our communities clean, we view each day as an opportunity to enhance the lives of millions. This philosophy is embraced by our team of over 10,500 individuals nationwide, who rely on us to provide a fulfilling and dynamic career.
Commitment to Diversity
Inclusivity is fundamental to our culture at Biffa. We believe that diverse ideas, perspectives, and backgrounds are essential for fostering a creative and effective work environment that reflects our communities and achieves optimal outcomes for our colleagues, customers, and stakeholders. This commitment to diversity, equity, and inclusion is at the heart of everything we do.
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