Administrative Coordinator

4 weeks ago

Durham, Durham, United Kingdom Durham University Full time
About Durham University

Durham University is a prestigious institution renowned for its academic excellence and vibrant community.

As a distinguished center of education, we pride ourselves on our diverse workforce and the myriad of career opportunities available across various departments.

Whether you are just starting your career or are an experienced professional, we value the unique skills each individual brings to our community.



The Role and Department Overview


The International, Engagement and Careers (IEC) department plays a pivotal role in enhancing the Business School's global initiatives, facilitating international experiences for both undergraduate and postgraduate students. This includes organizing study visits, engaging with external organizations, and providing tailored career services for students and alumni.

Our mission is to elevate the international profile of the School, foster business connections within the North East region, and cultivate students as Global Citizens.

The Administrator will be an integral part of the IEC's International team, responsible for supporting administrative functions related to all international endeavors. The successful candidate will deliver high-quality administrative assistance.

Benefits of Working at Durham

In addition to a competitive salary, employees at Durham University enjoy a comprehensive benefits package, including:

  • 27 days of annual leave, plus 8 public holidays and 4 customary days, totaling 39 days per year. The University also observes a closure period between Christmas and New Year.
  • Flexible commuting options, including on-campus parking, a cycle-to-work scheme, and discounts with local transport providers.
  • Extensive health and wellbeing support, including discounted access to state-of-the-art sports and gym facilities, as well as a 24/7 Employee Assistance Programme.
  • On-site nursery facilities and access to holiday camps for children aged 5-16.
  • Family-friendly policies, including generous maternity and adoption leave provisions.
  • A strong commitment to professional development, with access to a wide range of training courses, apprenticeships, and career advancement opportunities.
  • Opportunities for staff volunteering to positively impact the local community.
  • Exclusive discounts through our benefits portal for various retailers and attractions.
  • Access to generous pension schemes.

Discover more about our total rewards and benefits package.



Commitment to Equality, Diversity, and Inclusion


Durham University is dedicated to fostering an inclusive environment where all individuals can thrive. We strive to ensure our workforce reflects the diversity of the global community.

Equality, diversity, and inclusion are integral to our strategy and operations, and we actively promote a supportive atmosphere for all staff and students.

We encourage applications from underrepresented groups, including individuals with disabilities, women, and those from black, Asian, and minority ethnic communities.

If you have taken a career break, we welcome you to share relevant experiences in your application.

We are committed to providing reasonable adjustments throughout the recruitment process for candidates with disabilities.



Essential Skills and Experience

To be considered for this role, candidates should demonstrate the following qualifications and experience:

  • A minimum of five GCSEs at Grade C or level four (or equivalent), including English Language and Mathematics.
  • Experience in a busy office environment, delivering frontline administrative services or possessing relevant qualifications.
  • Proven ability to manage time effectively, meet deadlines, and work under pressure while maintaining quality.
Key Skills and Abilities

  • Excellent spoken and written communication skills.
  • Proficient digital skills, including experience with digital devices, applications, and Microsoft 365.
  • A commitment to ongoing professional development.
  • Problem-solving abilities and capacity to address straightforward issues independently or collaboratively.
  • Capability to provide guidance and support to colleagues and customers.
Desirable Qualifications

  • Post-16 qualification or equivalent experience.
  • Experience in a multicultural environment.
  • Background in Higher Education.
Application Process


To advance to the assessment stage, candidates must provide evidence of meeting the essential criteria outlined in the person specification. Desirable criteria should also be addressed where applicable.

We prefer online applications and will keep candidates informed throughout the process via automated emails.

Required Submissions:

  • A CV
  • Optional: A covering letter demonstrating how you meet the criteria in the Person Specification.
Role Responsibilities


The Administrator will be expected to undertake various activities, including:

Service Delivery

  • Demonstrating a commitment to equality, diversity, and inclusion.
  • Providing timely and excellent service to students and colleagues.
  • Utilizing problem-solving skills to resolve routine issues and provide necessary information.
  • Accurately collecting, organizing, and recording data, and generating reports as needed.
  • Promoting positive wellbeing initiatives within the team.
  • Applying relevant professional standards when managing data.
  • Utilizing standard office applications to deliver services.
  • Updating guidance on standard operating procedures.
  • Coordinating meeting and event logistics.
Team Collaboration

  • Addressing queries and providing information while escalating complex issues as necessary.
  • Assisting in organizing administrative services that support key departmental activities.
  • Adapting services based on feedback to meet evolving demands.
Communication and Liaison

  • Gathering feedback from stakeholders to ensure service expectations are met.
  • Documenting information and responding to inquiries.
  • Collaborating with staff and external partners to ensure efficient service delivery.
  • Supporting meetings and committees by preparing documents and taking minutes.
Flexibility Requirements

The role may require flexibility to support events, including potential evening and weekend work, as well as national and international travel.

By submitting your application, you acknowledge that Durham University will process your data in accordance with its Privacy Statement.

Additionally, the University must comply with applicable immigration requirements when appointing to this role.

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