Head of Strategic Client Initiatives

3 weeks ago

London, Greater London, United Kingdom White & Case Full time

Position Overview

Join our dynamic Business Development Team at White & Case as the Associate Director of Global Client Programs. This pivotal role is designed for a professional eager to make a significant impact in client management and service delivery.

Key Responsibilities

  • Develop and implement a comprehensive framework for the Key Client Program that aligns with the firm's strategic goals.
  • Serve as a strategic consultant to Global Relationship Partners, equipping them with essential tools and insights to foster enduring client relationships.
  • Lead and mentor a team of Key Client Relationship Managers, promoting a culture of excellence and continuous improvement.
  • Oversee the daily operations of the Key Client Program, ensuring alignment with the firm's objectives.
  • Establish best practices for client engagement, utilizing industry insights and client feedback to enhance relationships.
  • Monitor program performance metrics, providing analytical reports to senior management and recommending enhancements based on data.
  • Design personalized client service plans to ensure a consistent and high-quality service experience tailored to client needs.
  • Conduct regular review meetings with key clients and internal stakeholders to evaluate service delivery and identify improvement areas.
  • Act as a primary contact for significant client issues, collaborating with relevant teams for swift resolutions.
  • Promote the integration of client relationship management technologies to enhance operational efficiency and provide insightful analytics.
  • Foster collaboration between the Key Client Program and Global Industry Groups to ensure a unified client service approach.
  • Assist partners in onboarding new strategic client opportunities, including new panel appointments.
  • Lead by example as the business development representative for select Key and/or Priority Clients, sharing best practices and lessons learned.
  • Support the design and implementation of the Voice of the Client program, ensuring insights are utilized within the Key and Priority Client programs.

Qualifications and Skills

  • A bachelor's or master's degree in a relevant field.
  • A minimum of 10 years of experience in client relationship management or business development, preferably within a global law firm or professional services environment.

What We Offer

At White & Case, you will collaborate directly with partners and business leaders, gaining exposure to a diverse range of professionals across our global network. We are committed to fostering a supportive environment that encourages your professional growth and development.

Our compensation package reflects your expertise as a business development professional, and our benefits are designed to adapt to your evolving needs throughout different life stages.

Equal Opportunity Statement

White & Case is dedicated to creating a diverse and inclusive workplace. We are committed to recruiting, employing, training, compensating, and promoting without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

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