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Customer Service Team Lead
2 months ago
We are seeking a highly motivated and experienced Customer Service Team Manager to join our team at Starbucks - Cobra Coffee. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service and leading a team of baristas to create a positive and engaging experience for our customers.
Key Responsibilities- Lead a team of baristas to deliver exceptional customer service and create a positive experience for our customers
- Work closely with the store manager to identify opportunities to drive store profitability and business growth
- Execute store operations during scheduled shifts, including opening and closing duties, and upholding operational policies and procedures
- Cascade and roll out new initiatives to enable operational excellence and drive business results
- Support the growth and development of your team members through coaching and performance management
- 28 days holiday a year (including Bank Holidays)
- Free drinks and discounted food when you're on shift
- A free bag of coffee each month and 30% partner discounts on food, beverages, and merchandise in Starbucks stores
- Third party discounts, including 10% in Southern Co-op food stores
- Life insurance and comprehensive training
- Career progression opportunities within the company
Our recruitment process typically involves a CV review, telephone interview, and in-store experience. We are an equal opportunities employer and welcome applications from all qualified candidates.
