Support Engagement Specialist

3 weeks ago


London, Greater London, United Kingdom The Salvation Army Full time

Working hours: 35 hours per week

Role Overview: This position involves managing contributions received through various platforms, ensuring precise processing and honoring donor intentions. You will oversee and track donations using the systems employed by the Fundraising Department. Our aim is to deliver exceptional, compassionate supporter care services that align with the values of The Salvation Army, fostering trust and loyalty among our supporters and the community.

Key Responsibilities:

Accurately process supporter information, contributions, inquiries, and requests throughout all stages of the workflow. Serve as the primary contact for supporters and the public through both verbal and written communication channels. Prioritize supporter engagement by interacting with donors and the community, providing continuous support. Collaborate with team leaders and management to address complex contributions, inquiries, and reporting needs.

The ideal candidate will possess:

Experience in supporter services. Strong written and verbal communication skills suitable for engaging with supporters and addressing sensitive topics, providing clear information and reassurance. Proficiency in standard office procedures and relevant IT systems. A systematic approach to following established processes with a keen eye for detail to ensure accuracy. The ability to work independently and manage multiple tasks effectively under pressure.

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