Nighttime Customer Service Supervisor

3 weeks ago


Glasgow, Glasgow City, United Kingdom Sainsbury's Full time
Role Overview
As an Overnight Retail Operations Manager, you will play a crucial role in ensuring that our store is fully prepared for the day ahead.

Working during the night shift, you will oversee the restocking of shelves, manage incoming deliveries, and ensure that all operational tasks are executed efficiently.


Your Responsibilities
Your primary focus will be on operational excellence during the night hours. You will lead a dedicated team, ensuring that every aspect of the store is ready for our customers in the morning.

Key responsibilities include:

  • Leading the overnight team and managing in-store operations.
  • Planning resources effectively to meet the demands of the store.
  • Ensuring that all deliveries are processed and shelves are restocked.
  • Conducting thorough handovers to the next shift manager.

We understand that night shifts may not suit everyone, which is why we offer an annual premium for eligible night shift management roles.


Who You Are


This position is ideal for those looking to start or advance their management career in retail. Your ability to motivate and inspire your team will be essential in delivering exceptional customer service.

We pride ourselves on our diverse workforce and aim to create an inclusive environment where every team member feels valued and supported.


Career Development


Upon joining, you will receive a comprehensive induction and a tailored training plan designed to enhance your skills. Your manager will provide ongoing support and coaching to help you achieve your performance goals.

We encourage you to take advantage of the numerous opportunities available for professional growth within our organization.


Benefits
We offer a competitive salary based on your experience and the complexity of the store. In addition, our benefits package includes:
  • Night shift premium for eligible roles.
  • Four-night work week for full-time night shift managers.
  • Discount card offering savings on shopping after a qualifying period.
  • Complimentary food and beverages for colleagues.
  • Generous holiday and leave entitlements.
  • Pension matching contributions.
  • Share scheme options.
  • Access to wellbeing support services.
  • Colleague networks for personal and professional development.
  • Cycle to Work scheme for commuting savings.
  • Exclusive offers on various services and products.
Join us and be part of a team that values your contributions and supports your career aspirations.

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