Nighttime Customer Support Specialist
3 weeks ago
Nighttime Customer Support Specialist
Shift: Friday to Monday
Company: Gregory Group
At Gregory Group, we are currently looking for a Nighttime Customer Support Specialist to join our dynamic team.
Key Responsibilities:
- Collaborate closely with our clients and transport personnel to ensure seamless operations.
- Manage daily service documentation and reporting.
- Handle customer relations and perform various administrative tasks.
- Respond to inquiries through multiple communication channels.
- Utilize various internal and external IT platforms.
- Enter data into spreadsheets accurately.
- Engage daily with both internal and external stakeholders, requiring strong verbal and written communication skills.
- Adapt to a fast-paced environment while receiving the necessary support and training to excel in your role.
Required Skills:
- Previous experience in a similar position is beneficial but not mandatory.
- Strong communication skills across all levels.
- Exceptional organizational abilities and capacity to prioritize tasks.
- Keen attention to detail.
- Ability to meet deadlines consistently.
- Punctuality and reliability are essential.
- Team player with the ability to work independently.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Why Join Gregory Group?
- Competitive salary range between £32,000 - £34,000, based on experience.
- Work hours from Friday to Monday, 18:00 to 06:00.
- Opportunity to purchase additional holiday.
- Access to retail discounts through Hapi.
- Wellbeing support through Retail Trust.
- Career development opportunities within a growing organization.
- Generous holiday entitlement and company benefits.
- Life insurance, pension, and sickness benefits.
- Christmas savings program available.
- Opportunities for industry-recognized qualifications.
- Complimentary uniform provided.
- Strong emphasis on teamwork and collaboration.
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