Nighttime Customer Support Specialist

3 weeks ago


Bathgate, West Lothian, United Kingdom Gregory Group Full time

Nighttime Customer Support Specialist

Shift: Friday to Monday

Company: Gregory Group

At Gregory Group, we are currently looking for a Nighttime Customer Support Specialist to join our dynamic team.

Key Responsibilities:

  • Collaborate closely with our clients and transport personnel to ensure seamless operations.
  • Manage daily service documentation and reporting.
  • Handle customer relations and perform various administrative tasks.
  • Respond to inquiries through multiple communication channels.
  • Utilize various internal and external IT platforms.
  • Enter data into spreadsheets accurately.
  • Engage daily with both internal and external stakeholders, requiring strong verbal and written communication skills.
  • Adapt to a fast-paced environment while receiving the necessary support and training to excel in your role.

Required Skills:

  • Previous experience in a similar position is beneficial but not mandatory.
  • Strong communication skills across all levels.
  • Exceptional organizational abilities and capacity to prioritize tasks.
  • Keen attention to detail.
  • Ability to meet deadlines consistently.
  • Punctuality and reliability are essential.
  • Team player with the ability to work independently.
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Why Join Gregory Group?

  • Competitive salary range between £32,000 - £34,000, based on experience.
  • Work hours from Friday to Monday, 18:00 to 06:00.
  • Opportunity to purchase additional holiday.
  • Access to retail discounts through Hapi.
  • Wellbeing support through Retail Trust.
  • Career development opportunities within a growing organization.
  • Generous holiday entitlement and company benefits.
  • Life insurance, pension, and sickness benefits.
  • Christmas savings program available.
  • Opportunities for industry-recognized qualifications.
  • Complimentary uniform provided.
  • Strong emphasis on teamwork and collaboration.


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