Nighttime Customer Support Specialist

3 weeks ago


Bathgate, West Lothian, United Kingdom Gregory Distribution Full time

Nighttime Customer Support Specialist

Friday to Monday

Location: Bathgate

Gregory Distribution is on the lookout for a Nighttime Customer Support Specialist to join our dynamic team in Bathgate.

Key Responsibilities:

  • Collaborate effectively with customers and drivers to ensure seamless operations.
  • Manage daily service documentation and reporting.
  • Handle customer interactions and perform various administrative tasks.
  • Respond to inquiries through multiple channels including email and phone.
  • Utilize various internal and external IT systems efficiently.
  • Input and manage data on spreadsheets.
  • Engage with both internal and external stakeholders, necessitating strong verbal and written communication skills.
  • Adapt to a fast-paced environment while maintaining composure under pressure, with support and training provided.

Essential Qualifications:

  • Previous experience in a similar role is beneficial but not mandatory.
  • Strong communication skills across all levels.
  • Exceptional organizational abilities and workload prioritization.
  • Meticulous attention to detail.
  • Ability to meet deadlines consistently.
  • Reliable time management and attendance.
  • Team player with the ability to work independently.
  • Proficiency in MS Office Suite, including Word, Excel, PowerPoint, and Outlook.

Why Join Gregory Distribution?

  • Competitive salary range of £32,000 - £34,000 per annum, based on experience.
  • Working hours: Friday to Monday, 18:00 to 06:00.
  • Additional benefits including a holiday purchasing scheme.
  • Access to retail discounts through Hapi.
  • Wellbeing support via Retail Trust.
  • Opportunities for career advancement within a growing organization.
  • Generous holiday allowance and company perks.
  • Life assurance, pension plan, and sickness benefits.
  • Christmas savings program.
  • Access to leading industry qualifications.
  • Free company uniform provided.
  • Strong emphasis on teamwork and collaboration.

If you possess the enthusiasm to excel and wish to contribute to a thriving company, we encourage you to consider this opportunity.

All applicants must be eligible to work in the UK without restrictions, as sponsorship or work visas are not available. Proof of Right to Work will be required during the interview process.

For further inquiries regarding this position, please reach out to our Recruitment Team during standard working hours.

Note: We prefer direct recruitment but have a Preferred Supplier List for external assistance.



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