Administrative Support Officer

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Crown Office and Procurator Fiscal Service Full time

Position Overview

This role presents an excellent opportunity for individuals seeking to embark on a rewarding career in administration and customer service within the Criminal Justice Sector.

Whether you are new to the workforce or possess prior administrative experience and are looking for a fresh start, a genuine interest in the Criminal Justice field is essential.

As part of a collaborative team, you will deliver outstanding service to colleagues and service users, including victims, witnesses, and legal representatives.

This position serves as a gateway into the Civil Service, allowing you to contribute meaningfully to the Scottish Criminal Justice System.

Job Responsibilities

This entry-level position is available within the Crown Office and Procurator Fiscal Service, with opportunities across various core functions, including Local Court, Specialist Casework Group, and Operational Support and Business Services.

In this administration-focused role, you will provide vital support to legal services preparing cases for court proceedings.

Comprehensive training will be provided, enabling you to engage in a variety of tasks that may change daily. Responsibilities include:

  • Managing inquiries from the public via telephone
  • Administering legal documentation
  • Preparing evidential packages for trial use
  • Updating witnesses with pertinent court information
  • Efficiently managing busy digital mailboxes and physical files

Key Responsibilities

  • Deliver essential administrative support, overseeing digital mailboxes
  • Provide exceptional customer service to victims, witnesses, agencies, and other stakeholders
  • Assist Legal Services in fulfilling their responsibilities

Specific Duties

  • Maintaining accurate digital records of victims, witnesses, and accused individuals
  • Documenting court outcomes and evidence packages in case management systems
  • Performing printing, scanning, and copying of legal documents as needed
  • Coordinating witness attendance for court dates, occasionally collaborating with law enforcement
  • Managing mail, including the receipt and dispatch of documents from various agencies and legal representatives
  • Processing warrants for witnesses and accused individuals
  • Handling evidence disclosures for ongoing and upcoming cases

Note: This list is not exhaustive, and additional duties may be assigned as required.

Candidate Profile

This role emphasizes administrative skills, and candidates should demonstrate relevant knowledge or experience in administrative functions. If lacking direct experience, candidates must possess a minimum of 5 National 5 qualifications at grades A-C (including English) or equivalent. Additionally, candidates should exhibit:

  • Effective verbal and written communication skills, with the ability to manage challenging conversations
  • Patience and the ability to work under pressure, contributing to team and organizational goals
  • Proactivity and accountability for personal performance and actions
  • Strong interpersonal skills and the ability to collaborate effectively
  • Capability to meet tight deadlines and organize work efficiently
  • Confidence in using Microsoft Office applications (Word, Excel, MS Teams, and Outlook)

Behavioral Competencies

During the selection process, candidates will be assessed on the following competencies:

  • Communication and Influence
  • Quality Service Management
  • Timely Delivery

Benefits

In addition to a competitive salary, the Crown Office and Procurator Fiscal Service offers a comprehensive benefits package, including:

  • 25 days of paid vacation plus public and privilege holidays (increasing to 30 days after four years)
  • Generous employer contributions to the Civil Service Defined Benefit Pension scheme
  • Flexible working hours and a family-friendly work environment
  • Cycle to Work Scheme and Season Ticket Loans
  • Employee Wellbeing Support, including access to Mental Health First Aiders and an Employee Assistance Programme

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