Quality Control Laboratory Assistant

2 months ago

Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

About the Role

We are seeking a highly organized and detail-oriented Quality Control Laboratory Assistant to join our team at East and North Herts NHS Trust. As a Quality Control Laboratory Assistant, you will play a crucial role in supporting the Quality Control Department in providing pharmaceutical and scientific services to NHS Trusts, private healthcare providers, and commercial organizations.

Main Responsibilities

  • Deal with customers and health professionals on a first-line contact/response basis, providing excellent customer service and communication skills.
  • Perform various duties such as answering phone calls, receipt and logging of samples, processing of documentation, samples, and products, and their dispatch to customers.
  • Undertake physical, chemical, and microbiological testing and microbiology media preparation.
  • Work in a laboratory environment, adhering to health and safety protocols and maintaining a high level of quality and accuracy.

Requirements

  • Relevant NVQ 2 or equivalent level of relevant work experience.
  • Previous relevant experience in a science-based laboratory environment.
  • Good verbal and written communication skills, including legible handwriting, to ensure clear communication with all staff and customers.
  • High level of customer care awareness and good interpersonal skills, including a clear and courteous telephone manner.
  • Good IT skills, including Microsoft Word, Excel, Access, and databases.
  • Office procedures, including data entry, document filing, and archiving, and use of office equipment.
  • Ability to work accurately and concentrate on repetitive tasks.
  • Good literacy and numeracy skills.
  • Understanding of confidentiality and quality of service issues, as well as Health and Safety at Work.

About Us

East and North Herts NHS Trust is a leading healthcare provider, committed to delivering high-quality, compassionate care to our patients. We are proud of our range of general and specialist services, and our dedicated staff ensure that our patients receive the best care possible. We are committed to a positive work-life balance for our employees and encourage flexible working patterns.

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