Store Operations Manager

6 days ago


Carlisle, Cumbria, United Kingdom Card Factory Full time

About the Role

As a Store Manager at Card Factory, you will be responsible for driving the commercial growth and development of our stores. This is a key leadership role that requires a strong focus on customer experience, colleague development, and delivering business results.

Key Responsibilities

  • Lead and manage a team of colleagues to deliver exceptional customer service and drive sales growth.
  • Develop and implement store strategies to achieve commercial targets and improve operational efficiency.
  • Coach and develop colleagues to enhance their skills and knowledge, and to support their career progression.
  • Build and maintain strong relationships with key stakeholders, including district and regional managers, to ensure effective communication and collaboration.
  • Make informed decisions about stock availability, merchandising, and other commercial aspects of the store.
  • Monitor and analyze store performance data to identify areas for improvement and implement changes to drive business growth.

Requirements

  • Proven experience as a store manager in a retail environment, with a strong track record of delivering commercial results.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team of colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Passion for delivering exceptional customer service and driving business growth.

About Card Factory

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. We are committed to delivering exceptional customer service and driving business growth through our stores, and we are looking for talented individuals to join our team.



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