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Tenant Liaison Officer

2 months ago

Stroud, Gloucestershire, United Kingdom PSR Solutions Full time

Job Summary:

PSR Solutions is seeking a highly skilled Tenant Liaison Officer to join our team in the Gloucester area. As a key member of our team, you will be responsible for building and maintaining positive relationships with residents, sub-contractors, client representatives, and our team to ensure the smooth running of projects.

Key Responsibilities:

  • Implement company policies and procedures to ensure effective project management.
  • Develop and maintain effective working relationships with client representatives, including the housing department, to reduce duplication and ensure consistency of information and approach.
  • Assess and identify high-risk/vulnerable residents and work with the Site Manager to tailor works according to the risk level.
  • Conduct property condition surveys and appliance surveys with residents before works start, including taking photographs.
  • Consult with resident representatives and groups, arranging meetings to communicate the programme, gather feedback, and discuss locally significant issues with the Senior Resident Liaison Officer and Community Investment Team.
  • Arrange appointments for surveys and works, ensuring that letters are sent out confirming all survey and work dates.
  • Manage complaints in line with our complaint's procedure.
  • Distribute high-quality, easy-to-understand communication materials as requested.
  • Participate in project management meetings as required.
  • Develop and implement community initiatives and awareness programs, working alongside the Senior RLO and Community Investment Team.
  • Provide aftercare packs and instruct residents on new installations.
  • Observe site health and safety rules and report any risks and near misses to the Site Manager immediately.
  • Arrange satisfaction surveys for all residents, collate responses, and work with the Senior RLO to use feedback to improve our service.

Requirements:

  • At least 1 year of resident liaison experience within the construction/social housing sector.
  • Report writing skills.
  • Ability to competently operate MS Office (Word & Excel).