Income Management Officer

4 months ago


Stroud, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role:
**Temporary Income Management Officer - Housing Revenue**

**Reference no: Stroud 5240719**

**Pay Rate: £14.02 per hour PAYE**

**37 Monday - Friday, normal working hours**

**This opening assignment is for 6 months**

**City**:STROUD**

To be responsible for a high-quality recovery service, maximising income collection for current and former tenants, leaseholders, and sundry debtors, ensuring prompt and appropriate legal action is taken when necessary.

Exploring innovative ways of increasing collection to recover debts, whilst ensuring a sensitive, professional, and consistent approach to customer care is provided. Management of debt recovery action through the County Court, including preparation of all legal documentation for possession, representing the Council at hearings, and attending evictions

Key Responsibilities:

- Undertake all aspects of income recovery, including: arrears notification and advice to tenants, making agreements for repayment, monitoring cases, preparing papers for court action, presenting cases at court, arranging and attending eviction, etc., all in accordance with current procedures.
- Where appropriate visit tenants in arrears and undertake income andexpenditure, personal budgeting and money management assistance to assist in sustaining tenancies.
- Monitor and manage rent account and other debts, including: service charges, charges to leaseholders, garage rent and charges, sundry debts and others as directed, in line with procedures
- Liaise with and maintain good working relationships with all relevant external agencies to ensure tenants receiving difficulties are referred appropriately for support.
- Prepare and sign off Notices of Seeking Possession and any other notices which are required to commence recovery proceedings and represent the council in court action.
- Be ICT literate and use technology to improve performance in the collection of debt, maintaining accurate records for management and audit purposes.
- Be able to give advice on general housing management.
- Own and take responsibility for continuous personal development in the delivery of a housing management service

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

Other “Essential Requirements” - Please check to ensure that your CV addresses the following items:
Knowledge:

- First-class awareness of rent collection and its contribution to overall tenancy sustainment.
- Sound knowledge of welfare benefits and money advice

Exeperience:

- Appropriate experience of income management and recovery

Skills & Abilities:

- Good communication and negotiation skills
- Ability to deal with people in difficult and challenging situations

ALD

**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please



  • Stroud, United Kingdom Essential Employment Full time

    **Income Management Officer needed in Ebley Wharf, Stroud, £14.02ph PAYE - Reference: 5240719** - Income Management Officer to play a key role in maximising income to the Housing Revenue Account by looking at innovative ways of increasing rent collection, whilst ensuring a fair and consistent approach to customer care. - To be responsible for a high-quality...

  • Office Coordinator

    3 months ago


    Stroud, United Kingdom I2I Recruitment Full time

    **Join Our Team as an Office Coordinator!** **Up to £25,000 | Stroud** **Are you ready for a dynamic role in a growing company?** **Seeking a motivated Office Coordinator for a vital role in Stroud.** **Jade Bolger****: Recruitment Consultant **Responsibilities**: - Be the welcoming face for all visitors - Manage incoming calls with finesse - Skilfully...

  • Housing Officer

    4 months ago


    Stroud, United Kingdom Baird and Co Recruitment Full time

    Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently working in partnership with a Local Authority seeking two Housing Officers. The role is based in Stroud and will cover generic tenancy management, income and ASB. The Housing Officer will be expected to: - Be a visible presence on specialist housing schemes, maximising...


  • Stroud, United Kingdom Secure Data Management Ltd Full time

    Location - Aston Down, Stroud (GL6 8HR) Hours of Work - 35-40 hours a week between 9:00am - 5:30pm Monday to Friday. Do you have compliance experience and attention to detail skills? Do you enjoy taking on a challenge and like having variety in the tasks you complete? If so...we have an opportunity for a QUALITY & COMPLIANCE OFFICER to join our small and...

  • Office Coordinator

    6 days ago


    Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Stroud, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence to ensure...

  • Office Coordinator

    6 days ago


    Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Stroud, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence to ensure...

  • Office Administrator

    3 months ago


    Stroud, United Kingdom Crown Aluminium Full time

    This role is responsible for providing administrative support across the Company. Main Activities/Responsibilities: - Answering incoming calls and taking messages where appropriate. - Handling incoming and outgoing mail functions, including arranging couriers when required. - Typing correspondence including quotations, order acknowledgments and delivery...

  • Housing Officer

    4 months ago


    Stroud, United Kingdom Fox Morris Group Full time

    **Housing Officer - Gloucesterhsire Area (Hybrid)** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Working arrangements**: - Role is predominantly office / community based. Home working limited to one day per week **Essentials**: - Experience of tenancy management and enforcement -...


  • Stroud, United Kingdom Hft Full time

    **Working Hours**: Full-time **Working Location**: Based in Stroud, GL10 2LQ **Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible?** At Hft, we are recruiting for an **Administrator/ Business Support Officer** to join our team. The...


  • Stroud, United Kingdom Hft Full time

    **Working Hours**: Full-time **Working Location**: Based in Stroud, GL10 2LQ **Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible?** At Hft, we are recruiting for an **Administrator/ Business Support Officer** to join our team. The...

  • Fundraising Officer

    4 days ago


    Stroud, United Kingdom Longfield Hospice Full time

    About the RoleWe are seeking a highly motivated and experienced Fundraising Officer to join our team at Longfield Hospice. As a key member of our fundraising team, you will be responsible for developing and implementing strategies to secure new income streams and grow our existing supporter base.Key ResponsibilitiesDevelop and deliver a programme of...

  • Fundraising Officer

    4 days ago


    Stroud, United Kingdom Longfield Hospice Full time

    About the RoleWe are seeking a highly motivated and experienced Fundraising Officer to join our team at Longfield Hospice. As a key member of our fundraising team, you will be responsible for developing and implementing strategies to secure new income streams and grow our existing supporter base.Key ResponsibilitiesDevelop and deliver a programme of...

  • Fundraising Officer

    4 months ago


    Stroud, United Kingdom Get Staffed Online Recruitment Full time

    **Fundraising Officer (Community & Events)** **Location**: Hybrid **Salary**: £22,000 to £28,000 per annum (depending on experience) **Role Status**: 35 hours per week Make a lasting impact by joining our client’s team as a Fundraising Officer (Community & Events) and help them transform the lives of those affected by meningitis. **About the...

  • Fundraising Officer

    2 days ago


    Stroud, United Kingdom Longfield Hospice Full time

    Job Title: Individual Giving FundraiserWe are seeking an experienced Individual Giving Fundraiser to join our busy Fundraising Team at Longfield Hospice. As a key member of the team, you will be responsible for planning and delivering appeals, campaigns, and supporter journeys to recruit, retain, and reward individual donors.Key Responsibilities:Develop and...

  • Fundraising Officer

    2 days ago


    Stroud, United Kingdom Longfield Hospice Full time

    Job Title: Individual Giving FundraiserWe are seeking an experienced Individual Giving Fundraiser to join our busy Fundraising Team at Longfield Hospice. As a key member of the team, you will be responsible for planning and delivering appeals, campaigns, and supporter journeys to recruit, retain, and reward individual donors.Key Responsibilities:Develop and...


  • Stroud Green, United Kingdom Greenacre Recruitment Ltd Full time

    Tenancy Sustainment Officer (Part time – 3 days per week) Location: London Salary: £17,500 Duration: 12 month FTC Greenacre are pleased to be supporting a North London based Housing Association with their recruitment of Tenancy Sustainment Officer. The purpose of this role is to help residents sustain their tenancies, to make sure they can access all...


  • Stroud Green, United Kingdom CV-Library Full time

    Tenancy Sustainment Officer (Part time – 3 days per week) Location: London Salary: £17,500 Duration: 12 month FTC Greenacre are pleased to be supporting a North London based Housing Association with their recruitment of Tenancy Sustainment Officer. The purpose of this role is to help residents sustain their tenancies, to make sure they can access...


  • Stroud, United Kingdom Novalis Trust Full time

    **Receptionist at Ebley House** An exciting opportunity has arisen in Novalis Trust for the position of Reception Administrator at our Head Office at Ebley House, Ebley, Stroud. The role includes: Welcoming and supporting visitors to the Trust, providing refreshments, answering incoming calls and dealing with incoming and outgoing correspondence, placing...


  • Stroud Green, United Kingdom Greenacre Recruitment Ltd Full time

    Tenancy Sustainment OfficerGreenacre Recruitment Ltd is pleased to be supporting a North London based Housing Association with their recruitment of a Tenancy Sustainment Officer.About the RoleThe purpose of this role is to provide support to residents to sustain their tenancies, ensuring they have access to all available support and funds to maximise their...


  • Stroud Green, United Kingdom Greenacre Recruitment Ltd Full time

    Tenancy Sustainment OfficerGreenacre Recruitment Ltd is pleased to be supporting a North London based Housing Association with their recruitment of a Tenancy Sustainment Officer.About the RoleThe purpose of this role is to provide support to residents to sustain their tenancies, ensuring they have access to all available support and funds to maximise their...